"Unknown" activity type displayed in the System Center Orchestrator Runbook Designer

Applies to: System Center Orchestrator, version 1807System Center Orchestrator, version 1801System Center 2016 Orchestrator More

Symptoms


When viewing a Runbook in the System Center Orchestrator Runbook Designer, one or more activities are displayed as "unknown", represented by an activity icon that is a question mark, and no properties can be displayed.

Cause


Cause #1

The System Center Orchestrator Runbook Designer does not have the Integration Pack containing the associated activity deployed.

Cause #2

The Runbook was imported from an export file prior to the Integration Pack containing the associated activity being registered into the System Center Orchestrator environment via the System Center Orchestrator Deployment Manager.

Resolution


Resolution #1

Deploy the Integration Pack that includes the associated activity to the System Center Orchestrator Runbook Designer using the System Center Orchestrator Deployment Manager.

Resolution #2

Register the Integration Pack that includes the associated activity and then deploy the Integration Pack to a System Center Orchestrator Runbook Designer using the System Center Orchestrator Deployment Manager. Using the System Center Orchestrator Runbook Designer where the Integration Pack was deployed, perform the import operation again to have the data from the export file successfully imported into the Orchestrator database.

More Information


Details on how to register and deploy an Integration Pack can be found on TechNet as outlined below:

How to Install an Integration Pack - http://technet.microsoft.com/en-us/library/hh420346.aspx