The Exchange Information Store service stops responding on an Exchange Server 2010 server

Applies to: Microsoft Exchange Server 2010 Service Pack 2Exchange Server 2010 EnterpriseExchange Server 2010 Standard

Symptoms


Assume that many users access a public folder on a Microsoft Exchange Server 2010 Mailbox server at the same time. In this situation, the Microsoft Exchange Information Store service (Store.exe) may stop responding on the Exchange Server 2010 server. Additionally, if you run Performance Monitor, you notice that the value of the RPC Requests performance counter for the MSExchangeIS object is high and does not decrease.

Cause


This issue occurs because of a deadlock in the Exchange Information Store service.

Resolution


To resolve this issue, install the following update rollup:
2706690 Description of Update Rollup 4 for Exchange Server 2010 Service Pack 2

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about Performance Monitor counters, go to the following Microsoft website: