Viewing a service on System Center 2012 App Controller as a self-service user may fail with a “Retrieved data is incomplete” warning

Applies to: Microsoft System Center 2012 App Controller


On System Center 2012 App Controller, a self-service user is unable to view a service that includes a computer tier with a load balancer. When the user attempts to view the service in App Controller, they receive a “Retrieved data is incomplete” warning. Viewing the details of the warning displays the following message:

Category: Warning
Message: Retrieved data is incomplete.
Details: Category: Critical
Message: Microsoft.SystemCenter.CloudManager.Providers.ProviderException
Description: An unexpected error from VMM was encountered while processing the request.
Details: Category: Critical
Message: 11418–ObjectsInaccessible
Description: You do not have permission to access one or more of the objects required by this operation.
Web error status: UnknownError
Web response description: Internal Server Error
Web response status code: InternalServerError


This is a known issue in System Center 2012 App Controller.


To resolve this issue, install Update Rollup 2 for System Center 2012 by following the steps documented in the following knowledge base article:

KB2706783 - Description of Update Rollup 2 for System Center 2012 (

To workaround this issue, perform one of the following steps:

· To view the service in App Controller, logon to App Controller using an account that’s a member of the Administrators role.


· To view the service as a self-service user, use the VMM console.