[SDP 5][34953796-5fd1-4228-89d6-94ebf5fa9ca8] Commerce Server Troubleshooting Data Collector

Applies to: Commerce Server 2009 EnterpriseCommerce Server 2009 R2 EnterpriseCommerce Server 2009 R2 Standard More

Summary


The Commerce Server Troubleshooting Data Collector was designed to collect information used in troubleshooting support issues for Commerce Server 2007, Commerce Server 2009 and Commerce Server 2009 R2 all editions.

More Information


This article describes the information that may be collected from a machine when running Commerce Server Troubleshooting Data Collector.

Information Collected

Commerce Server Site Configuration Data
DescriptionFile Name
Commerce Server web site config filesWeb.config, ChannelConfig.config and all files with extension config under Commerce Server Web Site root folder
DescriptionFile Name
Commerce Server Order Mapping files and Commerce Server 2009 Metadata Definitions fileOrderObjectMappings.xml, OrderPipelineMappings.xml, MetadataDefinitions.xml and all files with extension xml under Commerce Server Web Site root folder
DescriptionFile Name
csapp.inicsapp.ini under Commerce Server Web Site root folder
DescriptionFile Name
Pipelines Configuration FilesAll files with extension pcf under Commerce Server Web Site root folder\Pipelines\
DescriptionFile Name
Local assembliesAll files under Commerce Server Web Site root folder\Bin\
DescriptionFile Name
Configuration Data from Commerce Server Administration database_Sites.txt, _Resources.txt, {SiteName>}_SiteConfigData.txt (multiple), Default Group_SiteConfigData.txt
DescriptionFile Name
IPConfig outputipconfig.txt
DescriptionFile Name
TCP/IP Ports Usage{ComputerName}_PortUsage.txt
DescriptionFile Name
SharePoint Web Services SecurityToken web.config{ComputerName}_web.config
DescriptionFile Name
Web Sites and Application Pools on the IIS Server{ComputerName}_WebSites.txt,

{ComputerName}_ApplicationPools.txt
DescriptionFile Name
Commerce Server Registry{ComputerName}_reg_HKLM__CommerceServer2007.TXT,

{ComputerName}_reg_HKLM_CommerceServer2007 Keys.TXT,

{ComputerName}_reg_HKLM_Wow6432Node_Commerce Server 2007 Biztalk Adapter.TXT,

{ComputerName}_reg_HKLM_Wow6432Node_Commerce Server 2007 Business user Applications.TXT,

{ComputerName}_reg_HKLM_Wow6432Node_CommerceServer2007 Client Tools.TXT,

{ComputerName}_reg_HKLM_Wow6432Node_CommerceServer2007 Keys.TXT,

{ComputerName}_reg_HKLM_Wow6432Node_CommerceServer2007 MUI Settings.TXT,

{ComputerName}_reg_HKLM_Wow6432Node_CommerceServer2007 Staging.TXT

{ComputerName}_reg_HKLM_Wow6432Node_CommerceServer2007.TXT


Commerce Server Staging Troubleshooting Data
DescriptionFile Name
Commerce Server Staging LogsCSSSRV.LOG, CSSSRV.OLD, CSSAPI.LOG
DescriptionFile Name
Commerce Server Staging Projects Status log databaseStagingLog.mdb, or StagingLog.sdf
DescriptionFile Name
Commerce Server Staging Events Databaseevents.mdb, events.ldb
DescriptionFile Name
Commerce Server Staging Registry{ComputerName}_reg_HKLM_Wow6432Node_CommerceServer2007 Staging.TXT, or {ComputerName}_reg_HKLM_CommerceServer2007 Staging.TXT


Commerce Server Pipeline Logs
DescriptionFile Name
Commerce Server Pipeline LogsAll files with extension pipelog under Commerce Site Root folder\Pipelines\Log\


SharePoint Portal Logs
DescriptionFile Name
SharPoint logs.{ComputerName}-{timestamp}.log (multiple files),

{ComputerName}-{timestamp}.usage (multiple files)


Commerce Server ETW trace
DescriptionFile Name
Commerce Server Core ETW traceCstrace.log
DescriptionFile Name
Commerce Server Core ETW Tracing Control GUID filec


Commerce Server Application Event LogsInformation Collected
DescriptionFile Name
Application Event Log{ComputerName _evt_Commerce.txt}
DescriptionFile Name
Application Event Log{ComputerName _evt_ASPNet.txt}
DescriptionFile Name
Application Event Log{ComputerName _evt_SharePoint.txt}
DescriptionFile Name
Application Event Log{ComputerName_evt_ID_<EventId> _Application.txt}


Commerce Server DirectMail Logs
DescriptionFile Name
Commerce Server Direct Mailer logsdml_{mmddyyyy}.log (multiple)
DescriptionFile Name
Commerce Server DirectMail Configuration Data from Commerce Server Administration database_DMConfig.txt
DescriptionFile Name
Commerce server DirectMail Pipeline configuration fileDMLPipe.pcf
DescriptionFile Name
Commerce Server DirectMail Errors and Jobs from DirectMailer database


Commerce Server Pup log and CommerceSharePointConfigWizard Logs
DescriptionFile Name
Site Pup logPup.log
DescriptionFile Name
SharePointCommerceServiceConfigWizard log and configuration files and files used by SharePointCommerceServiceConfigWizard. This section only applies to Commerce Server 2009 and Commerce Server 2009 R2.Sharepoint Commerce Services Config.log, and all files under %Commerce_Server_Root%\Commerce Server 2009\Site, or corresponding path in Commerce Server 2009 R2.


IIS Logs
DescriptionFile Name
Collects IIS logs based on web site and date range selection{u_exyymmdd}.log or {exyymmdd}.log, multiple files


Memory Dumps collected by DebugDiag
DescriptionFile Name
Memory Dumps collected by DebugDiagDumpsAndOtherFiles.zip


User defined files collection
DescriptionFile Name
Collect all files under a specific folder at user’s demandDumpsAndOtherFiles.zip


Additional Information

References                                                                                                                            



KB 973559 - Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT) for Windows 7
http://support.microsoft.com/kb/973559

KB 926079 - Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT)
http://support.microsoft.com/kb/926079