You are prompted to enter credentials when you try to access a SharePoint server on a Windows 7 SP1-based or Windows Server 2008 R2 SP1-based computer

Symptoms

Assume that a Windows 7 Service Pack 1 (SP1)-based or Windows Server 2008 R2 SP1-based computer connects to a Microsoft SharePoint server by using the DirectAccess feature. Additionally, assume that you perform one of the following operations: 
  • You browse files that are located on the SharePoint server by using a Microsoft Office desktop application.
  • You edit a notebook that is stored on the SharePoint server by using Microsoft OneNote.
In this situation, you receive a dialog box that prompts you to enter credentials. However, the operation does not work after you enter the credentials or after you cancel the dialog box. Additionally, you receive the following error message:
You can’t open this location using this program. Please try a different location.

Cause

This issue occurs because the defaultProxyInformation parameter is not updated correctly when the DirectAccess feature is enabled.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.21xxx
    Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.22xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Dnsapi.dll6.1.7600.21226270,33605-Jun-201206:57x86
Dnscacheugc.exe6.1.7600.2122628,67205-Jun-201206:55x86
Dnsrslvr.dll6.1.7600.21226132,60805-Jun-201206:57x86
Dnsapi.dll6.1.7601.22011270,33605-Jun-201206:38x86
Dnscacheugc.exe6.1.7601.2201128,67205-Jun-201206:37x86
Dnsrslvr.dll6.1.7601.22011132,60805-Jun-201206:38x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Dnsapi.dll6.1.7600.21226356,86405-Jun-201207:40x64
Dnscacheugc.exe6.1.7600.2122630,20805-Jun-201207:38x64
Dnsrslvr.dll6.1.7600.21226182,27205-Jun-201207:40x64
Dnsapi.dll6.1.7601.22011357,37605-Jun-201207:42x64
Dnscacheugc.exe6.1.7601.2201130,20805-Jun-201207:40x64
Dnsrslvr.dll6.1.7601.22011183,29605-Jun-201207:42x64
Dnsapi.dll6.1.7600.21226270,33605-Jun-201206:57x86
Dnscacheugc.exe6.1.7600.2122628,67205-Jun-201206:55x86
Dnsapi.dll6.1.7601.22011270,33605-Jun-201206:38x86
Dnscacheugc.exe6.1.7601.2201128,67205-Jun-201206:37x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Dnsapi.dll6.1.7600.21226686,08005-Jun-201206:33IA-64
Dnscacheugc.exe6.1.7600.2122662,46405-Jun-201206:31IA-64
Dnsrslvr.dll6.1.7600.21226354,81605-Jun-201206:33IA-64
Dnsapi.dll6.1.7601.22011685,56805-Jun-201206:42IA-64
Dnscacheugc.exe6.1.7601.2201162,46405-Jun-201206:39IA-64
Dnsrslvr.dll6.1.7601.22011354,81605-Jun-201206:42IA-64
Dnsapi.dll6.1.7600.21226270,33605-Jun-201206:57x86
Dnscacheugc.exe6.1.7600.2122628,67205-Jun-201206:55x86
Dnsapi.dll6.1.7601.22011270,33605-Jun-201206:38x86
Dnscacheugc.exe6.1.7601.2201128,67205-Jun-201206:37x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the DirectAccess feature, go to the following Microsoft website:

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_67a85e597e3af78f1b23d7affbd85831_31bf3856ad364e35_6.1.7600.21226_none_14afd7b33f051ac8.manifest
File versionNot applicable
File size698
Date (UTC)05-Jun-2012
Time (UTC)19:05
PlatformNot applicable
File nameX86_f450350ad472592d6db48d654365361b_31bf3856ad364e35_6.1.7601.22011_none_e77bbb11aa24ac38.manifest
File versionNot applicable
File size698
Date (UTC)05-Jun-2012
Time (UTC)19:05
PlatformNot applicable
File nameX86_microsoft-windows-dns-client_31bf3856ad364e35_6.1.7600.21226_none_e2843509fc9929aa.manifest
File versionNot applicable
File size55,896
Date (UTC)05-Jun-2012
Time (UTC)07:34
PlatformNot applicable
File nameX86_microsoft-windows-dns-client_31bf3856ad364e35_6.1.7601.22011_none_e4706089f9bbfaf2.manifest
File versionNot applicable
File size55,896
Date (UTC)05-Jun-2012
Time (UTC)07:17
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_81766b78f6909ddb4b3ce716d3d2775a_31bf3856ad364e35_6.1.7600.21226_none_7a9a9ad2e8514627.manifest
File versionNot applicable
File size1,046
Date (UTC)05-Jun-2012
Time (UTC)19:05
PlatformNot applicable
File nameAmd64_a8d08c832d34b8c7eb0adf14ad9f38ff_31bf3856ad364e35_6.1.7601.22011_none_712b11337fca43be.manifest
File versionNot applicable
File size702
Date (UTC)05-Jun-2012
Time (UTC)19:05
PlatformNot applicable
File nameAmd64_de9c4300a014c7a0434e31985a9f83f2_31bf3856ad364e35_6.1.7601.22011_none_1764dff4e53feec0.manifest
File versionNot applicable
File size1,046
Date (UTC)05-Jun-2012
Time (UTC)19:05
PlatformNot applicable
File nameAmd64_ebfadca05de69e3792552f184353ac2e_31bf3856ad364e35_6.1.7600.21226_none_ff61739eed73ffe8.manifest
File versionNot applicable
File size702
Date (UTC)05-Jun-2012
Time (UTC)19:05
PlatformNot applicable
File nameAmd64_microsoft-windows-dns-client_31bf3856ad364e35_6.1.7600.21226_none_3ea2d08db4f69ae0.manifest
File versionNot applicable
File size55,902
Date (UTC)05-Jun-2012
Time (UTC)08:17
PlatformNot applicable
File nameAmd64_microsoft-windows-dns-client_31bf3856ad364e35_6.1.7601.22011_none_408efc0db2196c28.manifest
File versionNot applicable
File size55,902
Date (UTC)05-Jun-2012
Time (UTC)08:20
PlatformNot applicable
File nameWow64_microsoft-windows-dns-client_31bf3856ad364e35_6.1.7600.21226_none_48f77adfe9575cdb.manifest
File versionNot applicable
File size51,900
Date (UTC)05-Jun-2012
Time (UTC)07:16
PlatformNot applicable
File nameWow64_microsoft-windows-dns-client_31bf3856ad364e35_6.1.7601.22011_none_4ae3a65fe67a2e23.manifest
File versionNot applicable
File size51,900
Date (UTC)05-Jun-2012
Time (UTC)07:05
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_51cbf01199b4d2d7345871bae1013772_31bf3856ad364e35_6.1.7601.22011_none_a31833ae097b31a3.manifest
File versionNot applicable
File size1,044
Date (UTC)05-Jun-2012
Time (UTC)19:05
PlatformNot applicable
File nameIa64_e49858f037db96f5c84dad4a0785d739_31bf3856ad364e35_6.1.7600.21226_none_0f07014b03a7fabf.manifest
File versionNot applicable
File size1,044
Date (UTC)05-Jun-2012
Time (UTC)19:05
PlatformNot applicable
File nameIa64_microsoft-windows-dns-client_31bf3856ad364e35_6.1.7600.21226_none_e285d8fffc9732a6.manifest
File versionNot applicable
File size55,899
Date (UTC)05-Jun-2012
Time (UTC)09:04
PlatformNot applicable
File nameIa64_microsoft-windows-dns-client_31bf3856ad364e35_6.1.7601.22011_none_e472047ff9ba03ee.manifest
File versionNot applicable
File size55,899
Date (UTC)05-Jun-2012
Time (UTC)08:01
PlatformNot applicable
File nameWow64_microsoft-windows-dns-client_31bf3856ad364e35_6.1.7600.21226_none_48f77adfe9575cdb.manifest
File versionNot applicable
File size51,900
Date (UTC)05-Jun-2012
Time (UTC)07:16
PlatformNot applicable
File nameWow64_microsoft-windows-dns-client_31bf3856ad364e35_6.1.7601.22011_none_4ae3a65fe67a2e23.manifest
File versionNot applicable
File size51,900
Date (UTC)05-Jun-2012
Time (UTC)07:05
PlatformNot applicable
Properties

Article ID: 2718654 - Last Review: Aug 20, 2012 - Revision: 1

Windows 7 Home Basic, Windows 7 Enterprise, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Starter, Windows 7 Ultimate, Windows Server 2008 R2 Datacenter, Windows Server 2008 R2 Enterprise, Windows Server 2008 R2 for Itanium-Based Systems, Windows Server 2008 R2 Foundation, Windows Server 2008 R2 Standard, Windows Web Server 2008 R2

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