Cannot delete static ARP entries by using the netsh command on a computer that is running Windows Vista or Windows Server 2008

Symptoms

Consider the following scenario:
  • You run the Netsh.exe command on a computer that is running Windows Vista or Windows Server 2008. The command adds a static Address Resolution Protocol (ARP) entry to the ARP cache. For example, you run the following command to add a static ARP entry to the ARP cache on a local area connection interface:

    netsh interface ipv4 add neighbor "local area connection" 10.1.1.1 aa-bb-cc-dd-ee-ff
  • The static ARP entry is added successfully.
  • You delete the static ARP cache by using the netsh command. For example, you run the following command to delete a static entry from the ARP cache on a local area connection interface:

    netsh interface ipv4 delete neighbor "local area connection" 10.1.1.1 aa-bb-cc-dd-ee-ff
  • The static ARP entry is deleted successfully.
  • You restart the computer.
In this scenario, the ARP entry is still displayed in the ARP cache.

Cause

This issue occurs because the netsh add neighbor command has a Network Store Interface (NSI) store option whose default value is set to Persistent. However, the netsh delete neighbor command does not have the same option.

Resolution

Hotfix information

Important This hotfix has been re-released to address an issue in which the digital signature on files produced and signed by Microsoft will expire prematurely, as described in Microsoft Security Advisory 2749655.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


After you install the update, the store parameter is available. For example, you can run the following command to delete a static entry from the ARP cache on the "local area connection" interface:
netsh interface ipv4 delete neighbor "local area connection" 10.1.1.1 aa-bb-cc-dd-ee-ff store=persistent

Prerequisites

To apply this hotfix, you must be running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 SP2. For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600
    2.
    22xxx
    Windows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Arp.exe6.0.6002.2288919,96804-Jul-201213:50x86
Finger.exe6.0.6002.2288910,24004-Jul-201213:50x86
Hostname.exe6.0.6002.228898,70404-Jul-201213:50x86
Mrinfo.exe6.0.6002.2288911,26404-Jul-201213:51x86
Netiohlp.dll6.0.6002.22889107,52004-Jul-201214:52x86
Netstat.exe6.0.6002.2288927,13604-Jul-201213:50x86
Route.exe6.0.6002.2288917,92004-Jul-201213:51x86
Tcpsvcs.exe6.0.6002.228899,72804-Jul-201213:51x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Arp.exe6.0.6002.2288923,04004-Jul-201214:26x64
Finger.exe6.0.6002.2288911,26404-Jul-201214:26x64
Hostname.exe6.0.6002.2288910,24004-Jul-201214:26x64
Mrinfo.exe6.0.6002.2288912,80004-Jul-201214:26x64
Netiohlp.dll6.0.6002.22889145,92004-Jul-201215:34x64
Netstat.exe6.0.6002.2288932,25604-Jul-201214:26x64
Route.exe6.0.6002.2288921,50404-Jul-201214:26x64
Tcpsvcs.exe6.0.6002.2288910,75204-Jul-201214:26x64
Arp.exe6.0.6002.2288919,96804-Jul-201213:50x86
Finger.exe6.0.6002.2288910,24004-Jul-201213:50x86
Hostname.exe6.0.6002.228898,70404-Jul-201213:50x86
Mrinfo.exe6.0.6002.2288911,26404-Jul-201213:51x86
Netiohlp.dll6.0.6002.22889107,52004-Jul-201214:52x86
Netstat.exe6.0.6002.2288927,13604-Jul-201213:50x86
Route.exe6.0.6002.2288917,92004-Jul-201213:51x86
Tcpsvcs.exe6.0.6002.228899,72804-Jul-201213:51x86
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Arp.exe6.0.6002.2288945,56804-Jul-201213:25IA-64
Finger.exe6.0.6002.2288922,52804-Jul-201213:25IA-64
Hostname.exe6.0.6002.2288915,87204-Jul-201213:25IA-64
Mrinfo.exe6.0.6002.2288925,60004-Jul-201213:25IA-64
Netiohlp.dll6.0.6002.22889270,33604-Jul-201214:13IA-64
Netstat.exe6.0.6002.2288964,00004-Jul-201213:25IA-64
Route.exe6.0.6002.2288945,05604-Jul-201213:25IA-64
Tcpsvcs.exe6.0.6002.2288920,48004-Jul-201213:25IA-64
Arp.exe6.0.6002.2288919,96804-Jul-201213:50x86
Finger.exe6.0.6002.2288910,24004-Jul-201213:50x86
Hostname.exe6.0.6002.228898,70404-Jul-201213:50x86
Mrinfo.exe6.0.6002.2288911,26404-Jul-201213:51x86
Netiohlp.dll6.0.6002.22889107,52004-Jul-201214:52x86
Netstat.exe6.0.6002.2288927,13604-Jul-201213:50x86
Route.exe6.0.6002.2288917,92004-Jul-201213:51x86
Tcpsvcs.exe6.0.6002.228899,72804-Jul-201213:51x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the netsh command, go to the following Microsoft website:

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
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File versionNot Applicable
File size35,451
Date (UTC)17-Sep-2012
Time (UTC)14:46
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File size709
Date (UTC)17-Sep-2012
Time (UTC)14:46
PlatformNot Applicable
File nameX86_20a5818a048655e4fde112c5bdde0486_31bf3856ad364e35_6.0.6002.22889_none_2c108cc80d75c03b.manifest
File versionNot Applicable
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Date (UTC)17-Sep-2012
Time (UTC)14:46
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File versionNot Applicable
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Time (UTC)15:48
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Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
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Date (UTC)17-Sep-2012
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File nameAmd64_0b17458811b4e0463246d9785faf5ba3_31bf3856ad364e35_6.0.6002.22889_none_7581185776224d76.manifest
File versionNot Applicable
File size1,066
Date (UTC)17-Sep-2012
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Date (UTC)17-Sep-2012
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File versionNot Applicable
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Time (UTC)15:54
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File nameUpdate.mum
File versionNot Applicable
File size35,829
Date (UTC)17-Sep-2012
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Date (UTC)04-Jul-2012
Time (UTC)18:31
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File nameX86_microsoft-windows-tcpip-utility_31bf3856ad364e35_6.0.6002.22889_none_34e99893655abebe.manifest
File versionNot Applicable
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Time (UTC)15:48
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Additional files for all supported IA-64-based versions of Windows Server 2008
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Article ID: 2718830 - Last Review: Oct 10, 2012 - Revision: 1

Windows Server 2008 Datacenter, Windows Server 2008 Enterprise, Windows Server 2008 Standard, Windows Server 2008 Foundation, Windows Server 2008 for Itanium-Based Systems, Windows Web Server 2008, Windows Vista Business, Windows Vista Business 64-bit Edition, Windows Vista Enterprise, Windows Vista Enterprise 64-bit Edition, Windows Vista Home Basic, Windows Vista Home Basic 64-bit Edition, Windows Vista Home Premium, Windows Vista Home Premium 64-bit Edition, Windows Vista Starter, Windows Vista Ultimate, Windows Vista Ultimate 64-bit Edition

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