The loyalty payment process does not work as expected in Microsoft Dynamics AX for Retail 2009 R2 Refresh POS

Applies to: Microsoft Dynamics AX 2009 Service Pack 1Microsoft Dynamics AX for Retail

This article applies to Microsoft Dynamics AX for Retail for all regions.

Symptoms


Assume that you enable a loyalty scheme in Microsoft Dynamics AX for Retail 2009 R2 Refresh POS. You process a loyalty payment for an item for a customer who uses a loyalty account. In this situation, the system deducts an incorrect amount of loyalty points for the loyalty account.  Additionally, when you return the item for the customer, the system adds back an amount of loyalty points that does not match the deducted amount.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


Installation information and prerequisites

This hotfix includes updates for two components of Microsoft Dynamics AX for Retail R2 Refresh. The prerequisites and installation instructions vary by component. Install the appropriate update on each computer on which the affected component is installed.

For the Retail POS update


You must have Microsoft Dynamics AX for Retail 2009 R2 Refresh POS installed.

Before you install the hotfix, close Retail POS, and make a backup of the store databases. Extract the hotfix files to a folder, and then, in the retailpos subfolder in the extract location, double-click AxUpdate.exe. Follow the instructions in the Setup wizard. When installation is complete, restart Retail POS, and log on as usual.

For the Retail POS Plug-ins update

The hotfix installer performs a complete install of the plug-ins. If you have an existing installation of the plug-ins on the computer, you must uninstall the existing plug-ins from Control Panel first. If you want to do code comparisons, make a backup of the plug-ins install folder before uninstalling.
To install the updated plug-ins, extract the hotfix files to a folder, and then, in the retailpospluginsforcustomers or retailpospluginsforpartners subfolder in the extract location, double-click AxUpdate.exe. Follow the instructions in the setup wizard.

Restart requirement

You may be prompted to restart the computer after you install the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics AX for Retail POS
File nameFile versionFile sizeDateTimePlatform
Axupdate.exeNot applicable65,89626-Oct-117:30x86
Retailpos.mspNot applicable1,164,80006-Jun-1218:41Not applicable
Axsetupsp.exe5.0.1506.11151,632,48806-Jun-1218:38x86
Cabextractor.dllNot applicable19,31226-Oct-117:30x86
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44026-Oct-117:30x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31226-Oct-117:30x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82426-Oct-117:30x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82426-Oct-117:30x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31226-Oct-117:30x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82426-Oct-117:30x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31226-Oct-117:30x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31226-Oct-117:30x86
Cabextractor.dllNot applicable22,38426-Oct-117:30x64
Microsoft Dynamics AX for Retail POS Plug-ins
File nameFile versionFile sizeDateTimePlatform
Axupdate.exeNot applicable65,89613-Dec-111:16x86
Retailpospluginsforcustomers.msiNot applicable2,845,18406-Jun-1216:53Not applicable
Axsetupsp.exe5.0.1506.11151,632,48806-Jun-1218:39x86
Cabextractor.dllNot applicable19,31213-Dec-111:16x86
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44013-Dec-111:16x86
Axsetupsp.resources.dll5.0.1506.1115534,78406-Jun-1215:43x86
Axsetupsp.resources.dll5.0.1506.1115526,59206-Jun-1215:43x86
Axsetupsp.resources.dll5.0.1506.1115522,49606-Jun-1215:43x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31213-Dec-111:16x86
Axsetupsp.resources.dll5.0.1506.1115526,59206-Jun-1215:43x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82413-Dec-111:16x86
Axsetupsp.resources.dll5.0.1506.1115530,68806-Jun-1215:43x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82413-Dec-111:16x86
Axsetupsp.resources.dll5.0.1506.1115522,49606-Jun-1215:43x86
Axsetupsp.resources.dll5.0.1506.1115522,49606-Jun-1215:44x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31213-Dec-111:16x86
Axsetupsp.resources.dll5.0.1506.1115530,68806-Jun-1215:42x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82413-Dec-111:16x86
Axsetupsp.resources.dll5.0.1506.1115530,68806-Jun-1215:42x86
Axsetupsp.resources.dll5.0.1506.1115526,59206-Jun-1215:43x86
Axsetupsp.resources.dll5.0.1506.1115522,49606-Jun-1215:43x86
Axsetupsp.resources.dll5.0.1506.1115526,59206-Jun-1215:42x86
Axsetupsp.resources.dll5.0.1506.1115534,78406-Jun-1215:43x86
Axsetupsp.resources.dll5.0.1506.1115526,59206-Jun-1215:42x86
Axsetupsp.resources.dll5.0.1506.1115526,59206-Jun-1215:44x86
Axsetupsp.resources.dll5.0.1506.1115522,49606-Jun-1215:43x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31213-Dec-111:16x86
Axsetupsp.resources.dll5.0.1506.1115522,49606-Jun-1215:42x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31213-Dec-111:16x86
Axsetupsp.resources.dll5.0.1506.1115526,59206-Jun-1215:42x86
Axsetupsp.resources.dll5.0.1506.1115526,59206-Jun-1215:42x86
Axsetupsp.resources.dll5.0.1506.1115542,97606-Jun-1215:44x86
Axsetupsp.resources.dll5.0.1506.1115522,49606-Jun-1215:44x86
Axsetupsp.resources.dll5.0.1506.1115555,26406-Jun-1215:43x86
Axsetupsp.resources.dll5.0.1506.1115522,49606-Jun-1215:42x86
Axsetupsp.resources.dll5.0.1506.1115522,49606-Jun-1215:42x86
Cabextractor.dllNot applicable22,38413-Dec-111:16x64

Validation of the application hotfix installation

To validate the installation of the application hotfix, start Retail POS and, on the logon screen, verify that the release number is 5.0.1506.1115.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.