Meeting invitations from people outside your organization in Office 365 are displayed as email messages on a BlackBerry smartphone

Applies to: Exchange Online


When you receive a meeting invitation that's sent from a person who is outside your organization in Office 365, the invitation is displayed as a regular email message on a BlackBerry smartphone. In this situation, you can't accept the meeting invitation.


This issue occurs if automatic processing of invitations from external senders is disabled in Office 365. To fix this issue, turn on the Automatically process requests and responses from external senders setting. To do this, follow these steps:
  1. Sign in to the Office 365 portal (, and then click Outlook to open Outlook Web App.
  2. In Office 365, click Settings ( A screen shot of the Settings icon ), and then click Options.
  3. Click Settings, and then click Calendar.
  4. Under Automatic Processing, click to select the Automatically process requests and responses from external senders check box.
  5. Click Save.


For more information, go to the following BlackBerry website: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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