Event IDs 8193, 12290, and 16387 are logged when you try to perform a Bare Metal Restore on a Windows Server 2012-based computer

Applies to: Windows Server 2012 EssentialsWindows Server 2012 DatacenterWindows Server 2012 Datacenter More

Symptoms


When you try to perform a Bare Metal Restore on a computer that is running Windows Server 2012, the restore fails, and the following events are logged in the Application log:

Log Name: Application

Source: VSS

Event ID: 8193

Level: Error

Description: Volume Shadow Copy Service error: Unexpected error calling routine IVssAsrWriterBackup::GetAsrMetadata. hr = 0x80042416, System partition (partition marked "active") is hidden or contains an unrecognized file system. Backup does not support this configuration.


Log Name: Application
Source: VSS
Event ID: 12290
Level: Warning
Description: Volume Shadow Copy Service warning: ASR writer Error 0x80042416. hr = 0x00000000.

Log Name: Application
Source: SPP
Event ID: 16387
Level: Error
Description: Writer ASR Writer experienced some error during snapshot creation. More info: System partition (partition marked "active") is hidden or contains an unrecognized file system. Backup does not support this configuration. (0x80042416).

Note This issue does not occur when you run the computer manufacturer's Out of Box Experience (OOBE) program before you install Windows. If you run the OOBE program and then install Windows, the hidden active EISA partition is marked as inactive, and you can then perform the Bare Metal Restore successfully.

Cause


This issue occurs because the active EISA partition on the computer is formatted as a hidden partition. When you perform a Bare Metal Restore, Windows tries to back up the system partition. The system partition is the active partition on the drive that is used when you start the computer. However, the Automated System Recovery (ASR) writer on the computer does not support hidden active partitions.

Resolution


To resolve this issue, follow these steps:
  1. On the Windows Server 2012-based computer, open Computer Management, and then click Disk Management.
  2. Right-click the drive on which Windows Server 2012 is installed. Typically, Windows is installed on drive C.
  3. Click Mark Partition as Active.
  4. Click Yes to confirm the action.

    Note You cannot start the existing installation of Windows until you complete the remaining steps.
  5. Close Computer Management.
  6. Insert the Windows Server 2012 DVD into the DVD drive, and then run Windows by using the DVD.
  7. Select the following operations, and then click Next:
    • Language to install
    • Time and currency format
    • Keyboard or input method
  8. Click Repair your computer.
  9. In the Choose an option dialog box, select Troubleshoot, and then click Command Prompt.
  10. At the command prompt, type the following command, and then press Enter:
    copy c:\windows\boot\PCAT\bootmgr c:\bootmgr
  11. Type the following command, and then press Enter:
    Attrib +h +s c:\bootmgr
  12. Type the following command, and then press Enter:
    Bootrec /fixboot
  13. Type the following command, and then press Enter:
    Bootrec /rebuildbcd
  14. Press Y when you are prompted to add Windows Server 2012 to the boot list.
  15. Restart the computer.
  16. Perform the Bare Metal Restore again.


More Information


If Windows Server 2012 is installed on a partition that is not located on the same drive as the hidden active EISA partition, mark the partition that is located on the same drive as the EISA partition as active. If no other partition exists on the same drive as the EISA partition, create a partition and mark it as active.

Note Microsoft supports the backup of servers for both the NTFS and Resilient File System (ReFS) file systems. ReFS is a new file system that is introduced in Windows Server 2012.