"Searching for available RemoteApp Programs" message is displayed indefinitely on the RD Web Access webpage

Symptoms

Consider the following scenario:
  • You configure a Remote Desktop (RD) Web Access server on a computer that is running Windows Server 2012.
  • You configure the ShowDesktops setting to False in Internet Information Services (IIS) Manager.

    Note This action disables the Connect to a remote PC tab on the RD Web Access webpage.
  • A user signs in to the RD Web Access webpage and tries to start a remote connection.
In this scenario, the user cannot start a remote connection. Specifically, the following message is displayed indefinitely:
Searching for available RemoteApp Programs

Cause

This is a known issue in Windows Server 2012.

Workaround

To work around this issue, follow these steps:
  1. On the RD Web Access server, open the following file:
    %WINDIR%\Web\RDWeb\Pages\Site.xsl
  2. Locate line 380.
  3. Change if (ActiveXMode) to the following text:

    if (ActiveXMode &amp;&amp; <xsl:value-of select="$feedidprefix"/>Controls.PORTAL_REMOTE_DESKTOPS != null) 
Properties

Article ID: 2743682 - Last Review: Oct 26, 2012 - Revision: 1

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