"Sorry, we can’t connect to your account. Please try again later" error when you activate Office from Office 365

Applies to: Office 365 ProPlusProject for Office 365

Summary


This article discusses how to troubleshoot the activation issues in Microsoft Office from Office 365. Activation fails and you receive one the following error messages:
We are unable to connect right now. Please check your network and try again later.
Sorry, we can’t connect to your account. Please try again later.

More information


This issue might be caused by one of several circumstances. Follow these steps to help troubleshoot the issue. After each step, check to see whether the issue is fixed. If not, proceed to the next step.

For more information, see the following Microsoft Knowledge Base articles:

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