"The delegates page is not available. Cannot access Outlook folder" error message when you try to configure a delegate by using Outlook 2007 or Outlook 2010 in an Exchange Server 2010 environment

Applies to: Exchange Server 2010 EnterpriseExchange Server 2010 StandardMicrosoft Outlook 2010 More

Symptoms

Assume that you do one of the following:
  • You click the Delegate Access button on the Account Settings menu in Microsoft Outlook 2010.
  • You click the Delegates tab in the Options dialog box in Microsoft Office Outlook 2007.
In this situation, you receive the following error messages:
The delegates page is not available. Cannot access Outlook folder. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.

Note This issue occurs in a Microsoft Exchange Server 2010 environment.

Cause

This issue occurs because an account attribute in Active Directory Domain Services (AD DS) references the value of a deleted object. For example, the account attribute references CN=Deleted Objects.

Workaround

To work around this issue, remove the value of the deleted object in the affected account attribute by using the Active Directory Service Interfaces (ADSI) Edit tool.

Note To identify which value belongs to the deleted object in the account attribute, follow these steps:
  1. Copy the value of the distinguishedName attribute of the affected account by using the ADSI Edit tool.
  2. Export an .ldf file. To do this, use the value that you copied to run the following command in an elevated command prompt (cmd.exe):
    Ldifde -f drive:\filename.ldf -d "distinguishedName value"
  3. Open the .ldf file in an application such Notepad.
  4. Type CN=Deleted Objects in the Find function.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the ADSI Edit tool, go to the following Microsoft website:
General information about the ADSI Edit tool
For more information about the ldifde command, go to the following Microsoft website:
General information about the ldifde command