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Summary

This article describes the issues that are fixed in the Microsoft Office 2010 hotfix package that is dated October 30, 2012.

INTRODUCTION

Issue that this hotfix package fixes

Assume that you have some slides in Microsoft PowerPoint 2010 that you want to print to a large size (for example, poster size). However, when you send the slides to a plotter or a printer, you receive the following error message: 

Windows cannot print due to a problem with the current printer setup. Try one or more of the following:
*Check the printer by printing a test page from Windows
*Make sure the printer is turned on and online 
*Reinstall the printer driver

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix package, you must have Office 2010 or Office 2010 Service Pack 1 (SP1) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2510690 List of all Office 2010 SP1 packages

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

x86

Download information

File name

File version

File size

Date

Time

Office2010-kb2760388-fullfile-x86-glb.exe

14.0.6129.5000

2,019,672

21-Oct-12

8:55

Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Gfx-x-none.msp

Not Applicable

915,456

20-Oct-12

20:16

Gfx-x-none.msp file information

File name

File version

File size

Date

Time

Gfx.dll

14.0.6129.5000

1,758,280

20-Oct-12

12:51


x64

Download information

File name

File version

File size

Date

Time

Office2010-kb2760388-fullfile-x64-glb.exe

14.0.6129.5000

2,178,864

21-Oct-12

5:36

Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Gfx-x-none.msp

Not Applicable

1,058,816

20-Oct-12

20:20

Gfx-x-none.msp file information

File name

File version

File size

Date

Time

Gfx.dll

14.0.6129.5000

2,530,888

20-Oct-12

12:51


References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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