You cannot retrieve CDRs by using EMC or ECP in an Exchange Server 2010 and Exchange Server 2013 coexistence environment

Applies to: Exchange Server 2013 EnterpriseExchange Server 2013 Standard Edition

Symptoms

Assume that you move an e-Discovery arbitration mailbox from Microsoft Exchange Server 2010 to Microsoft Exchange Server 2013. In this situation, you cannot retrieve the call detail records (CDRs) from Exchange Management Console (EMC), Exchange Management Shell (EMS) or Exchange Control Panel (ECP) in Exchange Server 2010.

Workaround

To work around this issue, use the Exchange Administration Center (EAC) in Exchange Server 2013 to retrieve the CDRs.
  1. Go to the following Microsoft website to open the EAC:
    https:///ECP
  2. Sign in to the EAC by using the administrator account.
  3. Click Unified Messaging, click …, and then select Call statistics or User call logs to retrieve the CDRs (The screen shot for this step is listed below).

    The screen shot for this step