Print jobs in a point and print environment may not print with the correct attributes on Windows 7

Applies to: Microsoft Windows XP ProfessionalMicrosoft Windows XP Professional x64 EditionMicrosoft Windows Server 2003 Datacenter Edition (32-bit x86) More

Symptoms


Consider the following scenario:
  • You have a Windows Server 2008 R2 print server with Windows 7 clients.
  • You create a print job on the Windows 7 client which is configured with an attribute such as duplex or color printing.

When the job actually prints from the printer, the job does not have the attribute specified.

Cause


This issue can occur if the Client Side Rendering Printers key becomes corrupted on the Windows 7 client. This causes a mismatch of the print driver settings on the Windows 7 client compared to the settings on the Windows Server 2008 R2 Server.

Resolution


You can resolve this issue by deleting the Client Side Rendering Printers key on the Windows 7 client from the following location in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider\*-*-*-**-*********-**********-**********-****\Printers

The Printers registry key will be re-created automatically on the Windows 7 client the next time Windows connects to the printer. 

More Information


For Windows 7 clients, it is recommended to install the following KB which is a rollup update for the Print components.

http://support.microsoft.com/kb/2647753