Users are redirected to Mobile Express in Internet Explorer 7 after the Microsoft Dynamics CRM Online December 2012 Service Update


Symptoms


Internet Explorer 7 users are redirected to the Mobile Express website (https://<org>.crm.dynamics.com/m) when attempting to access Microsoft Dynamics CRM Online after the December 2012 Service Update.

Cause


Internet Explorer 7 compatibility was removed in the December 2012 Service Update. As a result, all requests to the Microsoft Dynamics CRM Online website from Internet Explorer 7 clients will be redirected to the Mobile Express website. This is the expected behavior for all unsupported browsers. 

Resolution


Use a compatible browser to access the Microsoft Dynamics CRM website as described in the following KB article:

http://support.microsoft.com/kb/2784954