The system removes all customizations from a page unexpectedly after you customize fast tabs on the page in Microsoft Dynamics NAV

Applies to: Dynamics NAV 2013Dynamics NAV 2009

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms


After you customize fast tabs on a page in Microsoft Dynamics NAV, the system removes all customizations from the page unexpectedly. This problem occurs in the following products:
  • Microsoft Dynamics NAV 2013
  • Microsoft Dynamics NAV 2009 R2 with hotfix 2770147 installed
  • Microsoft Dynamics NAV 2009 Service Pack 1 (SP1) with hotfix 2770147 installed
For more information about hotfix 2770147, click the following article number to view the article in the Microsoft Knowledge Base:
2770147 The RoleTailored client (RTC) crashes when you customize FastTabs in Microsoft Dynamics NAV 2009

Resolution


Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.


How to install a Microsoft Dynamics NAV 2013 hotfix or an update file

The Microsoft Dynamics NAV 2013 platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV 2013 hotfix or an update, you must replace the existing Microsoft Dynamics NAV 2013 installation files with the hotfix or the update files. To do this, follow these steps.

Step 1: Replace the files in the Microsoft Dynamics NAV Server installation

In the Microsoft Dynamics NAV Server installation, replace the following files with the hotfix files:
File nameFile versionFile sizeDateTimePlatform
Microsoft.dynamics.framework.patterns.dll7.0.34040.071,91223-Nov-126:38x64
Microsoft.dynamics.framework.ui.dll7.0.34040.01,172,69623-Nov-126:38x64
Microsoft.dynamics.framework.ui.mapping.dll7.0.34040.016,61623-Nov-126:38x64
Microsoft.dynamics.framework.ui.navigation.dll1.5.11910.4726,44016-Nov-124:33x64
Microsoft.dynamics.framework.ui.ux2006.dll7.0.34040.087,27223-Nov-126:38x64
Microsoft.dynamics.nav.client.builder.dll7.0.34040.0224,48823-Nov-126:38x64
Microsoft.dynamics.nav.client.serviceconnection.dll7.0.34040.0114,43223-Nov-126:38x64
Microsoft.dynamics.nav.client.testpageclient.dll7.0.34040.036,60023-Nov-126:39x64
Microsoft.dynamics.nav.client.ui.dll7.0.34040.0674,01623-Nov-126:38x64
Microsoft.dynamics.nav.language.dll7.0.34040.04,124,37623-Nov-126:38x64
Microsoft.dynamics.nav.management.dll7.0.34040.087,26423-Nov-126:39x64
Microsoft.dynamics.nav.management.dll-help.xmlNot applicable203,43215-Oct-1216:55Not applicable
Microsoft.dynamics.nav.navuseraccount.dll7.0.34040.014,56823-Nov-126:38x64
Microsoft.dynamics.nav.ncl.dll7.0.34040.01,583,31223-Nov-126:39x64
Microsoft.dynamics.nav.server.exe7.0.34040.0136,92023-Nov-126:39x64
Microsoft.dynamics.nav.server.vsswriter.core.dll7.0.34040.070,39223-Nov-126:39x64
Microsoft.dynamics.nav.server.vsswriter.dll7.0.34040.022,76023-Nov-126:39x64
Microsoft.dynamics.nav.server.vsswriterservice.exe7.0.34040.016,12023-Nov-126:39x64
Microsoft.dynamics.nav.service.dll7.0.34040.0180,95223-Nov-126:39x64
Microsoft.dynamics.nav.service.odataservice.dll7.0.34040.017,65623-Nov-126:39x64
Microsoft.dynamics.nav.service.odataserviceprovider.dll7.0.34040.072,45623-Nov-126:39x64
Microsoft.dynamics.nav.service.runtime.dll7.0.34040.070,88823-Nov-126:39x64
Microsoft.dynamics.nav.service.webmetadata.dll7.0.34040.041,71223-Nov-126:39x64
Microsoft.dynamics.nav.service.webservices.dll7.0.34040.0108,27223-Nov-126:39x64
Microsoft.dynamics.nav.types.dll7.0.34040.0726,23223-Nov-126:38x64
Microsoft.dynamics.nav.watson.dll7.0.34040.064,72823-Nov-126:38x64
Navadmintool.ps1Not applicable10,17023-Nov-126:47Not applicable
Nclcsrts.dll7.0.34040.02,355,37623-Nov-126:39x64
Sqmapi.dll6.1.7600.16385241,98415-Oct-1216:55x64
Microsoft.dynamics.framework.ui.extensibility.dll7.0.34040.021,75223-Nov-126:38x64
Microsoft.dynamics.nav.client.businesschart.model.dll7.0.34040.033,53623-Nov-126:38x64
Microsoft.dynamics.nav.client.codeviewertypes.dll7.0.34040.014,07223-Nov-126:38x64
Microsoft.dynamics.nav.ewswrapper.dll7.0.34040.034,01623-Nov-126:38x64
Microsoft.dynamics.nav.olsync.common.dll7.0.34040.020,20023-Nov-126:38x64
Microsoft.dynamics.nav.olsync.olsyncsupplier.dll7.0.34040.036,60023-Nov-126:38x64
Microsoft.dynamics.nav.do.clientproxywrapper.dll7.0.34040.059,64023-Nov-126:38x64
Microsoft.dynamicsonline.doclientproxy.dll7.1.23.0336,27215-Oct-1216:41x64
Microsoft.dynamicsonline.doclientproxy.paymentservice.dll7.1.23.0119,69615-Oct-1216:41x64
Microsoft.dynamicsonline.doclientproxy.usermanagement.dll7.1.23.0101,26415-Oct-1216:41x64
Microsoft.dynamics.nav.openxml.dll7.0.34040.055,00023-Nov-126:38x64
Microsoft.dynamics.nav.smtp.dll7.0.34040.026,83223-Nov-126:38x64
Microsoft.dynamics.framework.ui.winforms.datavisualization.timeline.dll1.5.11910.47170,36816-Nov-124:33x64
Microsoft.dynamics.nav.client.timelinevisualization.dll7.0.34040.034,56823-Nov-126:38x64
Microsoft.dynamics.nav.timer.dll7.0.34040.014,55223-Nov-126:38x64
To replace the existing Microsoft Dynamics NAV files, follow these steps:
  1. Close the Microsoft Dynamics NAV Server service.
  2. Copy the files in the NST folder from the files that you downloaded.
  3. Paste the files into the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\70\Service
  4. Click Yes to overwrite the files in the directory.
  5. Start the Microsoft Dynamics NAV Server service.

Step 2: Replace the files in the Microsoft Dynamics NAV RoleTailored (Windows) client installation

In the Microsoft Dynamics NAV RoleTailored client installation, replace the following files with the hotfix files.
File nameFile versionFile sizeDateTimePlatform
Finhlink.exe7.0.34040.0435,88823-Nov-126:47x86
Finsql.exe7.0.34040.012,542,12023-Nov-126:39x86
Microsoft dynamics nav server.mscNot applicable63,87115-Oct-1216:55Not applicable
Microsoft.dynamics.framework.patterns.dll7.0.34040.071,91223-Nov-126:39x86
Microsoft.dynamics.framework.ui.dll7.0.34040.01,172,69623-Nov-126:39x86
Microsoft.dynamics.framework.ui.extensibility.dll7.0.34040.021,75223-Nov-126:39x86
Microsoft.dynamics.framework.ui.mapping.dll7.0.34040.016,61623-Nov-126:39x86
Microsoft.dynamics.framework.ui.navigation.dll1.5.11910.4726,44016-Nov-124:33x86
Microsoft.dynamics.framework.ui.ux2006.dll7.0.34040.087,27223-Nov-126:39x86
Microsoft.dynamics.framework.ui.ux2006.winforms.dll7.0.34040.0119,04023-Nov-126:39x86
Microsoft.dynamics.framework.ui.windows.dll7.0.34040.099,04823-Nov-126:39x86
Microsoft.dynamics.framework.ui.winforms.controls.dll1.5.11910.472,348,37616-Nov-124:33x86
Microsoft.dynamics.framework.ui.winforms.datavisualization.dll1.5.11910.47137,57616-Nov-124:33x86
Microsoft.dynamics.framework.ui.winforms.dll7.0.34040.01,379,56823-Nov-126:39x86
Microsoft.dynamics.nav.client.builder.dll7.0.34040.0224,48823-Nov-126:39x86
Microsoft.dynamics.nav.client.exe7.0.34040.0116,95223-Nov-126:39x86
Microsoft.dynamics.nav.client.pagedesigner.dll7.0.34040.023,28023-Nov-126:39x86
Microsoft.dynamics.nav.client.serviceconnection.dll7.0.34040.0114,43223-Nov-126:39x86
Microsoft.dynamics.nav.client.ui.dll7.0.34040.0674,01623-Nov-126:39x86
Microsoft.dynamics.nav.client.winclient.dll7.0.34040.0191,72023-Nov-126:39x86
Microsoft.dynamics.nav.client.winforms.dll7.0.34040.0353,00023-Nov-126:39x86
Microsoft.dynamics.nav.client.winforms.tlbNot applicable2,66423-Nov-124:51Not applicable
Microsoft.dynamics.nav.dotnetbridge.dll7.0.34040.0223,96823-Nov-126:39x86
Microsoft.dynamics.nav.exceladdin.dll7.0.34040.093,92023-Nov-126:39x86
Microsoft.dynamics.nav.exceladdin.dll.manifestNot applicable35,07423-Nov-128:09Not applicable
Microsoft.dynamics.nav.exceladdin.vstoNot applicable15,69123-Nov-128:11Not applicable
Microsoft.dynamics.nav.language.dll7.0.34040.04,124,37623-Nov-126:39x86
Microsoft.dynamics.nav.managementui.dll7.0.34040.0388,83223-Nov-126:39x86
Microsoft.dynamics.nav.openxml.dll7.0.34040.055,00023-Nov-126:39x86
Microsoft.dynamics.nav.transformation.reporting.dll7.0.34040.0111,87223-Nov-126:39x86
Microsoft.dynamics.nav.types.dll7.0.34040.0726,23223-Nov-126:39x86
Microsoft.dynamics.nav.watson.dll7.0.34040.064,72823-Nov-126:39x86
Microsoft.office.interop.excel.dll14.0.4733.10001,550,20015-Oct-1216:52x86
Microsoft.office.interop.outlook.dll14.0.4733.1000972,66415-Oct-1216:52x86
Microsoft.office.tools.common.v4.0.utilities.dll10.0.30319.132,66418-Jan-110:26x86
Microsoft.office.tools.excel.v4.0.utilities.dll10.0.30319.1236,95218-Jan-110:26x86
Microsoft.windows.shell.dll3.5.41019.1167,80815-Oct-1216:52x86
Ndbcs.dll7.0.34040.01,380,00823-Nov-126:47x86
Nsobjectxproxy.dll7.0.34040.021,17623-Nov-126:47x86
Office.dll14.0.4733.1000448,36015-Oct-1216:52x86
Ribboncontrolslibrary.dll3.5.41019.1778,61615-Oct-1216:52x86
Rotaccess.dll7.0.34040.0175,79223-Nov-126:47x86
Microsoft.dynamics.bapiwrapper.dll7.0.34040.020,18423-Nov-126:39x86
Microsoft.dynamics.nav.client.businesschart.dll7.0.34040.018,68023-Nov-126:39x86
Microsoft.dynamics.nav.client.businesschart.model.dll7.0.34040.033,53623-Nov-126:39x86
Microsoft.dynamics.nav.client.codeviewer.dll7.0.34040.028,91223-Nov-126:39x86
Microsoft.dynamics.nav.client.codeviewercommon.dll7.0.34040.014,07223-Nov-126:39x86
Microsoft.dynamics.nav.client.codeviewertypes.dll7.0.34040.014,07223-Nov-126:39x86
Microsoft.dynamics.nav.client.codeviewer.coderendering.dll7.0.34040.058,64023-Nov-126:39x86
Microsoft.visualstudio.coreutility.dll10.0.30319.151,07215-Oct-1216:52x86
Microsoft.visualstudio.extensibilityhosting.dll10.0.30319.1138,13615-Oct-1216:52x86
Microsoft.visualstudio.language.intellisense.dll10.0.30319.171,06415-Oct-1216:52x86
Microsoft.visualstudio.language.standardclassification.dll10.0.30319.128,59215-Oct-1216:52x86
Microsoft.visualstudio.platform.vseditor.dll10.0.30319.11,716,62415-Oct-1216:52x86
Microsoft.visualstudio.platform.vseditor.interop.dll10.0.0.056,73615-Oct-1216:52x86
Microsoft.visualstudio.text.data.dll10.0.30319.1134,01615-Oct-1216:52x86
Microsoft.visualstudio.text.internal.dll10.0.30319.149,54415-Oct-1216:52x86
Microsoft.visualstudio.text.logic.dll10.0.30319.187,93615-Oct-1216:52x86
Microsoft.visualstudio.text.ui.dll10.0.30319.1113,52815-Oct-1216:52x86
Microsoft.visualstudio.text.ui.wpf.dll10.0.30319.1115,07215-Oct-1216:52x86
Microsoft.visualstudio.ui.text.wpf.keyprocessor.implementation.dll7.0.34040.020,25623-Nov-126:39x86
Microsoft.visualstudio.ui.undo.implementation.dll7.0.34040.028,92023-Nov-126:39x86
Microsoft.dynamics.nav.client.dynamicsonlineconnect.dll7.0.34040.044,80823-Nov-126:39x86
Microsoft.dynamics.nav.management.dsobjectpickerwrapper.dll7.0.34040.018,70423-Nov-126:39x86
Microsoft.dynamics.nav.mx.dll7.0.34040.065,23223-Nov-126:39x86
Microsoft.dynamics.elstertransferhandler.dll7.0.34040.040,17623-Nov-126:39x86
Microsoft.dynamics.nav.ewswrapper.dll7.0.34040.034,01623-Nov-126:39x86
Microsoft.dynamics.nav.integration.office.dll7.0.34040.026,86423-Nov-126:39x86
Microsoft.dynamics.nav.olsync.common.dll7.0.34040.020,20023-Nov-126:39x86
Microsoft.dynamics.nav.olsync.olsyncsupplier.dll7.0.34040.036,60023-Nov-126:39x86
Microsoft.dynamics.nav.do.clientproxywrapper.dll7.0.34040.059,64023-Nov-126:39x86
Microsoft.dynamicsonline.doclientproxy.dll7.1.23.0336,27215-Oct-1216:41x86
Microsoft.dynamicsonline.doclientproxy.paymentservice.dll7.1.23.0119,69615-Oct-1216:41x86
Microsoft.dynamicsonline.doclientproxy.usermanagement.dll7.1.23.0101,26415-Oct-1216:41x86
Microsoft.dynamics.nav.openxml.dll7.0.34040.055,00023-Nov-126:38x86
Microsoft.dynamics.nav.client.pingpong.dll7.0.34040.015,08023-Nov-126:39x86
Microsoft.dynamics.nav.smtp.dll7.0.34040.026,83223-Nov-126:39x86
Microsoft.dynamics.framework.ui.winforms.datavisualization.timeline.dll1.5.11910.47170,36816-Nov-124:33x86
Microsoft.dynamics.nav.client.timelinevisualization.dll7.0.34040.034,56823-Nov-126:39x86
Microsoft.dynamics.nav.timer.dll7.0.34040.014,55223-Nov-126:39x86
Microsoft.dynamics.nav.navuseraccount.dll7.0.34040.014,56823-Nov-126:39x86
To replace these files, follow these steps:
  1. Close the Microsoft Dynamics NAV RoleTailored client.
  2. Copy the files in the RTC folder from the files that you downloaded.
  3. Paste the files into the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory:
    C:\Program Files (x86)\Microsoft Dynamics NAV\70\RoleTailored Client
  4. Click Yes to overwrite the files in the directory.

Step 3: Replace the files in the Microsoft Dynamics NAV Web client installation

If you have the Microsoft Dynamics NAV Web client installed, replace the following files in the Microsoft Dynamics NAV Web client installation with the hotfix files:
File nameFile versionFile sizeDateTimePlatform
Microsoft.dynamics.framework.patterns.dll7.0.34040.071,91223-Nov-126:38x86
Microsoft.dynamics.framework.ui.clientservice.dll7.0.34040.035,57623-Nov-126:39x86
Microsoft.dynamics.framework.ui.dll7.0.34040.01,172,69623-Nov-126:38x86
Microsoft.dynamics.framework.ui.mapping.dll7.0.34040.016,61623-Nov-126:38x86
Microsoft.dynamics.framework.ui.navigation.dll1.5.11910.4726,44016-Nov-124:33x86
Microsoft.dynamics.framework.ui.ux2006.dll7.0.34040.087,27223-Nov-126:38x86
Microsoft.dynamics.framework.ui.web.dll7.0.34040.02,155,23223-Nov-126:39x86
Microsoft.dynamics.framework.ui.web.webclient.dll7.0.34040.01,178,36023-Nov-126:39x86
Microsoft.dynamics.framework.ui.webbase.dll7.0.34040.081,64023-Nov-126:39x86
Microsoft.dynamics.nav.client.builder.dll7.0.34040.0224,48823-Nov-126:38x86
Microsoft.dynamics.nav.client.clientservice.dll7.0.34040.034,04023-Nov-126:39x86
Microsoft.dynamics.nav.client.serviceconnection.dll7.0.34040.0114,43223-Nov-126:38x86
Microsoft.dynamics.nav.client.ui.dll7.0.34040.0674,01623-Nov-126:38x86
Microsoft.dynamics.nav.client.webclient.dll7.0.34040.057,57623-Nov-126:38x86
Microsoft.dynamics.nav.client.webclientrunner.dll7.0.34040.011,51223-Nov-126:38x86
Microsoft.dynamics.nav.client.webcommon.dll7.0.34040.0103,65623-Nov-126:38x86
Microsoft.dynamics.nav.language.dll7.0.34040.04,124,37623-Nov-126:38x86
Microsoft.dynamics.nav.types.dll7.0.34040.0726,23223-Nov-126:38x86
Microsoft.dynamics.nav.watson.dll7.0.34040.064,72823-Nov-126:38x86
Microsoft.reportviewer.webforms.dll10.0.40219.12,136,96015-Oct-1216:49x86
Microsoft.web.commandui.dll14.0.6016.1000137,06415-Oct-1216:39x86
Controls.cssNot applicable27,13123-Nov-124:47Not applicable
Dlgframe.cssNot applicable1,17223-Nov-124:47Not applicable
Main.cssNot applicable97,47023-Nov-124:47Not applicable
Webclient.cssNot applicable6,41823-Nov-124:47Not applicable
To replace these files, follow these steps:
  1. Stop the Microsoft Dynamics NAV Web client.
  2. Copy the files in the WEB CLIENT folder from the files that you downloaded.
  3. Paste the files into the Microsoft Dynamics NAV Web client installation directory. The Microsoft Dynamics NAV Web client is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\70\Web Client
  4. Click Yes to overwrite the files in the directory.

Step 4: Replace the files in the Microsoft Office Outlook Integration installation

If you have Microsoft Office Outlook Integration installed, replace the following files in the Microsoft Office Outlook Integration installation with the hotfix files:
File nameFile versionFile sizeDateTimePlatform
Mapihelper.dll7.0.34040.0105,13623-Nov-126:39x86
Microsoft.dynamics.nav.olsync.navsyncaddin.dll7.0.34040.0604,91223-Nov-126:39x86
To replace the files, follow these steps.
  1. Copy the files in the OUTLOOK folder from the files that you downloaded.
  2. Paste the files into the Microsoft Office Outlook Integration directory. Microsoft Office Outlook Integration is usually installed in the following directory:
    C:\Program Files(x86)\Microsoft Office\Office XX
    Note The xx placeholder represents the version of Microsoft Office that you have installed.
  3. Click Yes to overwrite the files in the installation directory.
  4. Copy the following file from the files that you downloaded:
    Microsoft.Dynamics.NAV.OLSync.NAVSyncAddIn.dll
  5. Paste the file into the language folders in the Microsoft Office Outlook Integration directory. The language folders are installed in the following directories:
    C:\Program Files (x86)\Microsoft Office\Office\xx-XX
    Note The xx-XX placeholder represents the language version, for example, en-US.

Step 5: Replace the files in the Microsoft Dynamics NAV Automated Data Capture System (ADCS) installation

If you have Automated Data Capture System (ADCS) installed, replace the following files in the Automated Data Capture System installation with the hotfix files:
File nameFile versionFile sizeDateTimePlatform
Microsoft.dynamics.nav.vt100plugin.exe7.0.34040.072,41623-Nov-126:39x86
Vt100_w2k_and_otherclients.xslNot applicable1,53615-Oct-1216:33Not applicable
Vt100_xphyperterminal.xslNot applicable1,75215-Oct-1216:33Not applicable
To replace the files, follow these steps.
  1. Copy the files in the ADCS folder from the files that you downloaded.
  2. Paste the files into the Automated Data Capture System installation directory. Automated Data Capture System is usually installed in the following directory:
    C:\Program Files (x86)\Microsoft Dynamics NAV\70\Automated Data Capture System
  3. Click Yes to overwrite the files in the directory.

How to install a Microsoft Dynamics NAV 2009 hotfix or an update file

The Microsoft Dynamics NAV 2009 platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV 2009 hotfix or an update, you must replace the existing Microsoft Dynamics NAV 2009 installation files with the hotfix or the update files. To do this, follow these steps.

Step 1: Replace the files in the Microsoft Dynamics NAV Classic Client installation

In the Microsoft Dynamics NAV Classic Client installation, replace the following files by using the hotfix or the update file.
File nameFile versionFile sizeDateTimePlatform
Dbm.dll6.0.34045.0313,50424-Nov-1216:41x86
Fin.exe6.0.34045.012,604,06424-Nov-1216:32x86
Finhlink.exe6.0.34045.0452,78424-Nov-1216:41x86
Finsql.exe6.0.34045.012,739,75224-Nov-1216:32x86
Microsoft.dynamics.nav.dotnetbridge.dll6.0.34045.0208,09624-Nov-1216:32x86
Microsoft.dynamics.nav.transformation.reporting.dll6.0.34045.0114,43224-Nov-1216:32x86
Nc_netb.dll6.0.34045.017,06424-Nov-1216:41x86
Nc_tcp.dll6.0.34045.019,11224-Nov-1216:41x86
Nc_tcps.dll6.0.34045.025,76824-Nov-1216:41x86
Ndbcs.dll6.0.34045.01,140,90424-Nov-1216:41x86
Slave.exe6.0.34045.038,56824-Nov-1216:41x86
To replace the existing Microsoft Dynamics NAV files, follow these steps:
  1. Close the Microsoft Dynamics NAV Classic Client.
  2. Locate the Microsoft Dynamics NAV Classic Client installation directory. The Microsoft Dynamics NAV Classic Client is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\Classic
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Classic Client installation directory.
  5. Click Yes to overwrite the files in the directory.

Step 2: Replace the files in the Microsoft Dynamics NAV RoleTailored client installation

In the Microsoft Dynamics NAV RoleTailored client installation, replace the following files by using the hotfix or the update file.
File nameFile versionFile sizeDateTimePlatform
Microsoft.dynamics.framework.patterns.dll1.3.10803.109472,00016-Nov-126:30x86
Microsoft.dynamics.framework.ui.dll1.3.10803.1094702,77616-Nov-126:30x86
Microsoft.dynamics.framework.ui.mapping.dll1.3.10803.1094104,77616-Nov-126:30x86
Microsoft.dynamics.framework.ui.navigation.dll1.3.10803.109435,14416-Nov-126:30x86
Microsoft.dynamics.framework.ui.ux2006.dll1.3.10803.109492,48016-Nov-126:30x86
Microsoft.dynamics.framework.ui.ux2006.winforms.dll1.3.10803.109467,92816-Nov-126:30x86
Microsoft.dynamics.framework.ui.windows.dll1.3.10803.109484,29616-Nov-126:30x86
Microsoft.dynamics.framework.ui.winforms.controls.dll1.3.10803.10942,222,42416-Nov-126:30x86
Microsoft.dynamics.framework.ui.winforms.dll1.3.10803.10941,173,83216-Nov-126:30x86
Microsoft.dynamics.nav.client.builder.dll6.0.34045.0211,17624-Nov-1216:31x86
Microsoft.dynamics.nav.client.exe6.0.34045.0149,72024-Nov-1216:31x86
Microsoft.dynamics.nav.client.serviceconnection.dll6.0.34045.0112,89624-Nov-1216:31x86
Microsoft.dynamics.nav.client.ui.dll6.0.34045.0542,94424-Nov-1216:31x86
Microsoft.dynamics.nav.client.winforms.dll6.0.34045.0358,63224-Nov-1216:31x86
Microsoft.dynamics.nav.client.winforms.tlbNot applicable2,68024-Nov-1213:06Not applicable
Microsoft.dynamics.nav.language.dll6.0.34045.02,021,59224-Nov-1216:31x86
Microsoft.dynamics.nav.types.dll6.0.34045.0592,08824-Nov-1216:31x86
Microsoft.dynamics.nav.watson.dll6.0.34045.043,22424-Nov-1216:31x86
Microsoft.office.interop.outlook.dll10.0.4504.0395,48824-Nov-1216:41x86
To replace these files, follow these steps:
  1. Close the Microsoft Dynamics NAV RoleTailored client.
  2. Locate the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored client installation directory.
  5. Click Yes to overwrite the files in the directory.

Step 3: Replace the files in the Microsoft Dynamics NAV Server installation

In the Microsoft Dynamics NAV Server installation, replace the following files by using the hotfix or the update file.
File nameFile versionFile sizeDateTimePlatform
Httpcfg.exe5.2.3790.022,69624-Nov-1216:41x86
Microsoft.dynamics.nav.language.dll6.0.34045.02,021,59224-Nov-1216:31x86
Microsoft.dynamics.nav.ncl.dll6.0.34045.0641,23224-Nov-1216:31x86
Microsoft.dynamics.nav.server.exe6.0.34045.0141,52824-Nov-1216:31x86
Microsoft.dynamics.nav.service.dll6.0.34045.0149,72024-Nov-1216:31x86
Microsoft.dynamics.nav.service.runtime.dll6.0.34045.076,00824-Nov-1216:31x86
Microsoft.dynamics.nav.service.webservices.dll6.0.34045.0149,74424-Nov-1216:31x86
Microsoft.dynamics.nav.types.dll6.0.34045.0592,08824-Nov-1216:31x86
Microsoft.dynamics.nav.watson.dll6.0.34045.043,22424-Nov-1216:31x86
Nclcsrt.etxNot applicable90,32924-Nov-128:30Not applicable
Nclcsrt.stxNot applicable92,12824-Nov-128:30Not applicable
Nclcsrts.dll6.0.34045.01,457,32824-Nov-1216:41x86
Ndbcs.dll6.0.34045.01,140,90424-Nov-1216:41x86
To replace these files, follow these steps:
  1. Stop the Microsoft Dynamics NAV Server.
  2. Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\Service
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.
  5. Click Yes to overwrite the files in the directory.
  6. Start the Microsoft Dynamics NAV Server.

Step 4: Replace the files in the Microsoft Dynamics NAV Database Server installation

If you have Microsoft Dynamics NAV Database Server installed, replace the following files in the Microsoft Dynamics NAV Database Server installation by using the hotfix or the update files.

Note If you are running the SQL Server option, skip this step.
File nameFile versionFile sizeDateTimePlatform
Atl71.dll7.10.3077.095,40024-Nov-1216:41x86
Dbm.dll6.0.34045.0313,50424-Nov-1216:41x86
Fin.etxNot applicable190,02024-Nov-128:02Not applicable
Fin.stxNot applicable220,55924-Nov-128:02Not applicable
Hotcopy.exe6.0.34045.0927,91224-Nov-1216:41x86
Navdbmsnapin.mscNot applicable63,13029-Mar-127:39Not applicable
Ndsm.dll6.0.34045.0563,88024-Nov-1216:41x86
Ndsmcontrol.dll6.0.34045.0430,76824-Nov-1216:41x86
Server.exe6.0.34045.01,167,01624-Nov-1216:41x86
Slave.exe6.0.34045.038,56824-Nov-1216:41x86
Stopsrv.exe6.0.34045.0744,61624-Nov-1216:41x86
To replace the files, follow these steps.
  1. Stop the Microsoft Dynamics NAV Database Server.
  2. Locate the Microsoft Dynamics NAV Database Server installation directory. The Microsoft Dynamics NAV Database Server is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\Database Server
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded to the Microsoft Dynamics NAV Database Server installation directory.
  5. Click Yes to overwrite the files in the installation directory.
  6. Start the Microsoft Dynamics NAV Database Server.

Step 5: Replace the files in the Microsoft Dynamics NAV Application Server installation

If you have Microsoft Dynamics NAV Application Server installed, replace the following files in the Microsoft Dynamics NAV Application Server installation by using the hotfix or the update files.
File nameFile versionFile sizeDateTimePlatform
Dbm.dll6.0.34045.0313,50424-Nov-1216:41x86
Nas.exe6.0.34045.02,200,73624-Nov-1216:32x86
Nassql.exe6.0.34045.02,310,82424-Nov-1216:32x86
Ndbcs.dll6.0.34045.01,140,90424-Nov-1216:41x86
Slave.exe6.0.34045.038,56824-Nov-1216:41x86
To replace the files, follow these steps.
  1. Stop the Microsoft Dynamics NAV Application Server.
  2. Locate the Microsoft Dynamics NAV Application Server installation directory. The Microsoft Dynamics NAV Application Server is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\Application Server
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.
  5. Click Yes to overwrite the files in the directory.
  6. Start the Microsoft Dynamics NAV Application Server.

Step 6: Replace the files in the Microsoft Dynamics NAV SDK installation

If you have Microsoft Dynamics NAV SDK installed, replace the following files.
File nameFile versionFile sizeDateTimePlatform
Cf.hNot applicable57,95024-Nov-1213:05Not applicable
Cfront.dll6.0.34045.01,432,23224-Nov-1216:41x86
Cfront.ocx6.0.34045.0112,80824-Nov-1216:41x86
Cfrontsql.dll6.0.34045.01,645,74424-Nov-1216:41x86
Libload.cNot applicable31,71824-Nov-126:56Not applicable
Microsoft.dynamics.nav.cfront.cfrontdotnet.dll6.0.34045.0182,51224-Nov-1216:32x86
Microsoft.dynamics.nav.cfront.cfrontdotnet.xmlNot applicable443,04524-Nov-127:16Not applicable
Sample.cNot applicable28,71824-Nov-126:56Not applicable
Sample.exe6.0.34045.032,93624-Nov-1216:41x86
To replace the files, follow these steps.
  1. Locate the Microsoft Dynamics NAV SDK installation directories. The Microsoft Dynamics NAV SDK is usually installed in the following directories:
    C:\Program Files\Microsoft Dynamics NAV\60\SDK\CFRONT
    C:\Program Files\Microsoft Dynamics NAV\60\SDK\Communication Components
    C:\Program Files\Common Files\Microsoft Dynamics NAV\Communication Component
  2. Choose the SDK to update, either C/Front or Communication Components.
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the appropriate Microsoft Dynamics NAV SDK installation directory.
  5. Click Yes to overwrite the files in the directory.
Note If you downloaded a hotfix or an update for the communication components, you must register the .dll files individually.

Step 7: Replace the files in the Microsoft Dynamics NAV ODBC driver installation

If you have the Microsoft Dynamics NAV ODBC driver installed, replace the following files in the Microsoft Dynamics NAV ODBC driver installation.
File nameFile versionFile sizeDateTimePlatform
Cfront.dll6.0.34045.01,432,23224-Nov-1216:41x86
Dbm.dll6.0.34045.0313,50424-Nov-1216:41x86
Nc_netb.dll6.0.34045.017,06424-Nov-1216:41x86
Nc_tcp.dll6.0.34045.019,11224-Nov-1216:41x86
Nc_tcps.dll6.0.34045.025,76824-Nov-1216:41x86
Nodbc.dll6.0.34045.02,144,42424-Nov-1216:41x86
Nodbc.xmlNot applicable1,20929-Mar-127:38Not applicable
Nodbccfg.cfg6.0.34045.0726,01624-Nov-128:05Not applicable
Nodbccfg.xmlNot applicable2,53829-Mar-127:38Not applicable
Slave.exe6.0.34045.038,56824-Nov-1216:41x86
To replace the files, follow these steps.
  1. Locate the Microsoft Dynamics NAV ODBC driver installation directory. The Microsoft Dynamics NAV ODBC driver is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\ODBC
  2. Copy the files that you downloaded.
  3. Paste the files that you downloaded into the Microsoft Dynamics NAV ODBC driver installation directory.
  4. Click Yes to overwrite the files in the directory.

Step 8: Replace the Communication Component

Replace the following files.
File nameFile versionFile sizeDateTimePlatform
Msmqbusadapter.dll6.0.34045.0283,83224-Nov-1216:41x86
Npipebusadapter.dll6.0.34045.0257,20824-Nov-1216:41x86
Nscomcom2.dll6.0.34045.0237,74424-Nov-1216:41x86
Socketbusadapter.dll6.0.34045.0281,79224-Nov-1216:41x86
To replace the files, follow these steps.
  1. Locate the Communication Component directory. The communication component is usually installed in the following directory:
    C:\Program Files\Common Files\Microsoft Dynamics NAV\Communication Component
  2. Copy the files that you downloaded.
  3. Paste the files that you downloaded into the Microsoft Dynamics NAV Communication Component directory.
  4. Click Yes to overwrite the files in the directory.

Prerequisites

You must have one of the following products installed to apply this hotfix:
  • Microsoft Dynamics NAV 2013
  • Microsoft Dynamics NAV 2009 R2 with hotfix 2770147 installed
  • Microsoft Dynamics NAV 2009 SP1 with hotfix 2770147 installed
Special note for Microsoft Dynamics NAV 2009 Service Pack 1
Before you apply this hotfix to a Microsoft Dynamics NAV 2009 Service Pack 1 installation, make sure that the current Microsoft Dynamics NAV 2009 SP1 installation has build number 32074 or a later build number. For more information, visit one of the following Microsoft websites, depending on whether you are a partner or a customer:
PartnerCustomer
If the build number of the current Microsoft Dynamics NAV 2009 Service Pack 1 installation is less than 32074, you must perform one of the following steps before you can install this hotfix:
  • Install hotfix 2496107. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

    2496107 Platform hotfix resource files for Microsoft Dynamics NAV 2009 Service Pack 1

  • Perform a solution upgrade to Microsoft Dynamics NAV 2009 R2. For more information about how to perform a solution upgrade from Microsoft Dynamics NAV 2009 Service Pack 1 to Microsoft Dynamics NAV 2009 R2, visit the following Microsoft website:
For information about how to find the build number in Microsoft Dynamics NAV, visit one of the following Microsoft websites, depending on whether you are a partner or a customer:
PartnerCustomer

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.