Error sending a file from an application when two versions of Outlook are installed

Applies to: Outlook 2013Microsoft Outlook 2010Microsoft Office Outlook 2007 More

Symptoms


When you are in a program other than Outlook, you may receive the following error message if you try to send a file from that program through email.

This action is not supported while an older version of Outlook is running.

If you click OK, you may receive another error message. This second error message depends on the program you are using when you try send a file using email. Here are a couple of example error messages from different programs.
  • Microsoft Word

    Word couldn't send mail because of MAPI failure: "Operation is not supported".
  • Microsoft Excel

    General mail failure. Quit Microsoft Excel, restart the mail system, and try again.
  • Microsoft PowerPoint

    An error occurred while sending the presentation.

Cause


This problem occurs if all of the following conditions exist:
  • You have Outlook 2013 installed along with an earlier version of Outlook.
  • You have a version of Outlook earlier than Outlook 2013 running when you attempt to send the file.
In this scenario where you have multiple versions of Office installed, you need to have the latest version of Outlook running in order to send a file (through email) from another program.

Resolution


To resolve this problem, please use the following steps.
  1. Exit the earlier version of Outlook that is currently running (earlier is any version before Outlook 2013).
  2. Start Outlook 2013.
  3. Send your file from the other program.
If you must send the file from an earlier version of Outlook, attach the file to an email message you initiate from Outlook. In other words, do not initiate the email process from the other program (such as Microsoft Word or Microsoft Excel).

More Information


In some scenarios, you may instead receive the following error as the first error:

Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.

After you click OK to this error, the application-specific error messages provided in the Symptoms section of this article are then displayed.

The resolution for this alternative scenario is the same as that listed in the Resolution section of this article.