Description of the Word 2010 hotfix package (Word-x-none.msp): April 9, 2013

Applies to: Microsoft Word 2010


This article describes the issues that are fixed in the Microsoft Word 2010 hotfix package that is dated April 9, 2013.


Issues that this hotfix package fixes

  • Assume that you change the dots per inch (DPI) setting in Windows to a high DPI setting, such as 125 DPI or 150 DPI. Then, you send, reply or forward an email message that contains a graphics file attachment in Outlook 2010. In this situation, the graphic appears larger in the recipient's copy of the message.
  • Consider the following scenario:
    • You insert a footnote and an endnote in a Word 2010 document. The style of the footnote and endnote is changed.
    • You insert the same footnote and endnote in another document. The footnote and endnote are standard and do not have any styles applied to them.
    • You compare the two documents and select the first document as the original document.
    In this scenario, the footnote and endnote do not appear in the original document but is re-inserted in the compared document.
  • Assume you have a document that has multiple sections in Word 2010. For the document, you select the Different First Page or the Different Odd & Even Pages check box for the header in section one. The headers for each section are linked to the header in the previous section.
    In this situation, you may experience one of the following issues:
    • If section two starts on the second page and has a table in the header, the table is displayed incorrectly.
    • If section two starts on the second page and section three starts on the third page, and the headers on either pages contain tables, then the tables are displayed incorrectly.

  • When you run the repagination method inside a locked content control in a Word 2010 document, you receive the following error message:
    The Repaginate method or property is not available because the current selection is locked for format changes.
  • When you try to edit a Word 2010 document that has the Restrict Editing feature enabled on a Windows 8-based touch device, you receive the following error message:
    This is not a valid selection.
  • When you set Russian as the default keyboard language on a Windows 8 device, shortcuts such as Ctrl+A and Ctrl+C do not work in Word 2010.

More Information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


You must have Microsoft Office 2010 Service Pack 1 (SP1) installed to apply this hotfix package. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2510690 List of all Office 2010 SP1 packages

Restart requirement

You do not have to restart the computer after you install this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
After you install the hotfix package, follow these steps to enable the hotfix:
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then select the following registry subkey:
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type DontUseScreenDpiOnOpen, and then press Enter.
  5. In the Details pane, right-click DontUseScreenDpiOnOpen, and then click Modify.
  6. In the Value data box, type 1, and then click OK.
  7. Exit Registry Editor.

File information

This hotfix package may not contain all the files that you must have to fully update a product to the latest build. This hotfix package contains only the files that you must have to resolve the issue that listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


For more information about software update terminology, click the following article number to go to the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates