Get help with PC problems

Get help with computer problems—or help someone else—with Quick Assist. The Quick Assist app in Windows 10 enables two people to share a computer over a remote connection so that one person can help solve problems on the other person’s computer.

Here’s how it works: The person who needs help gets a code from a designated helper and then uses that code to give permission to the helper. The helper can then take control of that person’s computer and help out.

To get help

  1. Select the Start

    Start symbol
    button > Windows Accessories > Quick Assist.

  2. Select Get assistance, and then follow the instructions.

  3. If User Account Control appears, select Yes to continue.

  4. Wait for the connection to complete.

To help someone else

  1. Select the Start

    Start symbol
    button > Windows Accessories > Quick Assist.

  2. Select Give assistance, and then follow the instructions.

The main screen of Quick Assist

Properties

Article ID: 27919 - Last Review: Sep 7, 2016 - Revision: 5

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