- You configure DirectAccess with the support of Windows 7-based clients on a computer that is running Windows Server 2012 Essentials in a network environment.
- You set the current certification authority (CA) root certificate to be the trusted root certificate for the DirectAccess client authentication in an Internet Protocol security (IPsec) tunnel.
Note The CA trusted root certificate is also set on a Windows Server 2012 Essentials-based computer.
- You try to run the Get-RemoteAccess cmdlet to perform a lookup operation for the CA root certificate during the DirectAccess setup process.
Note You also receive the same error message when you open the Remote Access management console after you perform the first two steps.
Hotfix informationTo resolve this issue, install the hotfix on the Windows Server 2012 Essentials-based computer. After you install the hotfix, the DirectAccess server supports lookup operations for the certificate that contain a subject name encoded in the UTF-8 format.
If the DirectAccess client runs Windows 7 after you install the hotfix, then the DirectAccess connections may not work as expected. This issue occurs because the Windows 7-based DirectAccess client does not have inherit support for the certificate in the UTF-8 format. To resolve this issue, install the hotfix that is described in Microsoft Knowledge Base (KB) article 2615847 on the Windows 7-based DirectAccess client. For more information about the hotfix 2615847, click the following article number to view the article in the Microsoft Knowledge Base:
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.