- You have a computer that is running Windows Server 2008 R2 in an Active Directory domain environment.
- You create new Group Policy preferences for Internet Explorer in a Group Policy Object (GPO). To do this, follow these steps:
- Open the Group Policy Management Console (GPMC).
- In the GPMC console tree, expand the GPOs toUser Configuration\Preferences\Control Panel Settings\Internet Settings.
- Create a new Internet Explorer Group Policy preference for Internet Explorer by using the default name "Internet Explorer 8."
- You change the name of the Group Policy preferences. For example, "Internet Explorer 8" is renamed "TEST IE8."
- You deploy this GPO in the domain.
Note This issue can also occur on a Windows 7-based computer that has the Remote Server Administration Tools feature installed.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. Additionally, you must have the Remote Server Administration Tools feature installed on the computer that is running Windows 7.
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base: