You cannot create Outlook Contact Groups when connected to an EAS account

Applies to: Outlook 2019Outlook 2016Outlook 2013

Summary


When you use Microsoft Outlook to connect to an Exchange ActiveSync (EAS) account, you cannot create Contact Groups. Additionally, the New Contact Group button is unavailable.

More Information


Contact Groups are not supported in Exchange ActiveSync (EAS). Outlook uses EAS to connect to @outlook.com, @hotmail.com, @live.com, and @msn.com email accounts.

If you are upgrading from Outlook 2007 or Outlook 2010, you can export your Contacts and Contact Groups to an Outlook Data (.pst) file, and then import them to a new .pst file in Outlook 2019, Outlook 2016, or Outlook 2013. For more information about importing Contact Groups in Outlook, view the following Microsoft Office website: