Office applications crash on launch at the splash screen

Symptoms

When launching any of the Office 2013 applications, the splash screen will be displayed, but the application will immediately crash. You may receive an error similar to the following one for Word 2013:
  • Microsoft Word has stopped working

Cause



This problem has been seen to be caused by certain versions of the third-party DisplayLink User Mode Driver (dlumd32.dll).

Resolution



To resolve this problem, we recommend that you install the latest version of the DisplayLink Core software from the manufacturer's web site.

If you'd like additional information about this issue see the More Information section below.

Disclaimer: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

More Information

Properties

Article ID: 2813143 - Last Review: Jun 27, 2016 - Revision: 1

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