[SDP3] [8025b98b-f6fb-44ad-84ad-827875c94b87] Windows Startup Failure Diagnostic Package

Applies to: Microsoft Windows XP Service Pack 3Microsoft Windows Server 2003 Service Pack 2Windows Vista Service Pack 2

Summary


This diagnostic package is designed to collect information to help you troubleshoot Windows Startup failure issues on the following operating systems:
  • Windows XP
  • Windows Server 2003
  • Windows Vista
  • Windows Server 2008
  • Windows 7
  • Windows Server 2008 R2
  • Windows 8
  • Windows Server 2012


More Information


This article describes the information that may be collected when you run the WindowsStartupFailure Collection tool on a computer that is experiencing startup issues.

Information collected

Event Logs

DescriptionFile Name
Event Log – Application – evtx formatsevt_Application.*
Event Log – System – evtx formatsevt_System.*
Event Log – Setup – evtx formatsevt_Setup.*
Event Log – HardwareEvents – evtx formatsevt_System.*
Event Log – Security – evtx formatsevt_Security.*
Event Log – WHEA – evtx formatsevt_Microsoft-Windows-Kernel-WHEA%4Errors.*
Event Log – WHEA – evtx formatsevt_Microsoft-Windows-Kernel-WHEA%4Operational.*

Boot Information

DescriptionFile Name
Output from bcdedit.exe utilityBCDEdit.txt
Output from Boot.iniBootini.txt

Deployment Logs

DescriptionFile Name
Setupact.log from folders:

%windir%

%windir%\Panther

%windir%\Panther\UnattendedGC
Setupact-*.log
SetupApi logs located in %windir%\inf folderSetupApi.app.log

SetupApi.evt.log

SetupApi.offline.log
Setuperr.log located on Windows folderSetuperr.log
C:\Windows\System32\sysprep folderSysprep Folder

Servicing Logs

DescriptionFile Name
Component-Based Servicing Logs located on %windir%\Logs\CBSCBS*.log
DPX Setup Act log located on %windir%\logs\DPXsetupact.log"
Pending Operations Queue Exec log located on %windir%\winsxspoqexec.log
Windows Side-by-Side Pending Bad log located on %windir%\winsxspending.xml.bad
Windows Side-by-Side Pending log located on %windir%\winsxspending.xml
Windows Update logWindows Update log
WindowsKBCollectionKB logs located in Windows folder

File Version Information - Device and Drivers

DescriptionFile Name
File version information from %windir%\system32\drivers foldersym_Drivers.*

Memory Dumps and related information

DescriptionFile Name
Compressed version of Memory dumps located at %windir%dmp_*.cab
Compressed version of mini machine memory dumps located at %windir%\minidumpsdmp_*.cab

Server Manager - Server roles information for Windows Server 2008 R2

DescriptionFile Name
Server manager log file located at %windir%\logs\ServerManager.logServerManager.log

Registry Hives

DescriptionFile Name
C:\Windows\System32\config\SoftwareSoftware
C:\Windows\System32\config\SystemSystem
C:\Windows\System32\config\SecuritySecurity
C:\Windows\System32\config\ComponentsComponents
C:\Windows\System32\config\DefaultDefault
C:\Windows\System32\config\SAMSAM
C:\Windows\System32\config\RegBack\SoftwareSoftware
C:\Windows\System32\config\RegBack\SystemSystem
C:\Windows\System32\config\RegBack\SecuritySecurity
C:\Windows\System32\config\RegBack\ComponentsComponents
C:\Windows\System32\config\RegBack\DefaultDefault
C:\Windows\System32\config\RegBack\SAMSAM
C:\Windows\repair\SoftwareSoftware
C:\Windows\repair\SystemSystem
C:\Windows\repair\SecuritySecurity
C:\Windows\repair\DefaultDefault
C:\Windows\repair\SAMSAM

Other

DescriptionFile Name
Output of Diskpart.exediskpart.txt
CollectionErrors log. Any errors occurred while collecting filesCollectionErrors.txt
CollectionFile log. Files collectedCollectionFileLog.txt


References


For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, click the following article number to see the article in the Microsoft Knowledge Base:

2598970 Information about the Microsoft Automated Troubleshooting Services and Support Diagnostic Platform