Summary
This diagnostic package will gather RMS diagnostic content for Client, RMS Server, Exchange Server, and SharePoint Server
More Information
Information Collected
DRM File Collection
|
Description |
File name |
|
Copies all DRM files from user appdata and compresses them in a cab file |
{ComputerName}_DRMFiles.cab |
Exchange IRM Configuration
|
Description |
File name |
|
Retrieves Exchange IRM configuration data and tests using logged in credentials. Outputs results to txt file |
{ComputerName}_IRMConfiguration.txt |
General Information
|
Description |
File name |
|
Basic System Information including machine name, service pack, computer model and processor name and speed |
resultreport.xml |
Installed Programs
|
Description |
File name |
|
Uses WMI to enumerate all installed programs and output in txt format |
{ComputerName}_InstalledPrograms.txt |
Netsh Network Trace
|
Description |
File name |
|
Uses netsh command to capture Network Trace and output in native etl format |
{ComputerName}_netsh.etl |
|
Uses netsh command to create network settings report and output in cab format |
{ComputerName}_netsh.cab |
Procmon Trace
|
Description |
File name |
|
Uses Sysinternals Procmon to gather trace in native pml format |
{ComputerName}_RMSProcmonLog.pml |
RMS Best Practices Analyzer
|
Description |
File name |
|
Gathers Best Practices Analyzer results and outputs in csv format |
{ComputerName}_BPA.csv |
RMS Debug Trace
|
Description |
File name |
|
Uses Sysinternals DebugView to capture RMS Debug Trace and output in txt format |
{ComputerName}_RMSDebuglog.txt |
RMS File Versions
|
Description |
File name |
|
Uses powershell to capture file version information for msdrm.dll, msipc.dll, and mso.dll and output in txt format |
{ComputerName}_RMSFileVersions.txt |
RMS Information
|
Description |
File name |
|
Outputs the content of the certification pipeline in html format |
{ComputerName}_Certification.html |
|
Outputs the content of the Licensing pipeline in html format |
{ComputerName}_Licensing.html |
|
Outputs the content of the Service Locator pipeline in html format |
{ComputerName}_ServiceLocator.html |
|
Uses getRMSCP.exe to export SCP information and captures web responses to queries on Certification and Licensing pipelines in txt format |
{ComputerName}_WebsiteOutput.txt |
RMS Registry Keys
|
Description |
File name |
|
If present, captures contents of HKCU:\Software\Microsoft\MSDRM |
{ComputerName}_REGKEY_HKCU_DRM.TXT |
|
If present, captures contents of HKCU:\Software\Microsoft\MSIPC |
{ComputerName}_REGKEY_HKCU_IPC.TXT |
|
If present, captures contents of HKCU:\Software\Microsoft\Office |
{ComputerName}_REGKEY_OFFICE.TXT |
|
If present, captures contents of HKCU:\Software\Microsoft\Windows\CurrentVersion\Internet Settings |
{ComputerName}_REGKEY_INET.TXT |
|
If present, captures contents of HKLM:\Software\Microsoft\MSDRM |
{ComputerName}_REGKEY_HKLM_DRM.TXT |
|
If present, captures contents of HKLM:\Software\Microsoft\MSIPC |
{ComputerName}_REGKEY_HKLM_IPC.TXT |
|
If present, captures contents of HKLM:\Software\Wow6432Node\Microsoft\MSDRM |
{ComputerName}_REGKEY_HKLM_DRM64.TXT |
|
If present, captures contents of HKLM:\Software\Wow6432Node\Microsoft\MSIPC |
{ComputerName}_REGKEY_HKLM_IPC64.TXT |
|
If present, captures contents of HKCU:\Software\Wow6432Node\Microsoft\Office |
{ComputerName}_REGKEY_OFFICE64.TXT |
RMS Server IIS Logs
|
Description |
File name |
|
Copies all RMS IIS logs for the last 48 hours |
{ComputerName}_u*.log |
RMS Server Virtual Directory Permissions
|
Description |
File name |
|
Uses Sysinternals Accesschk to gather permissions on _wmcs directory and all folders and files recursively and outputs to a txt file |
{ComputerName}_IIS_vdir_permissions.txt |
Scheduled Tasks
|
Description |
File name |
|
Uses native schtasks.exe utility to export all scheduled tasks and output in txt format |
{ComputerName}_schtasks.txt |
Server DRM File Collection
|
Description |
File name |
|
Copies all Server DRM files from appdata and compresses them in a cab file |
{ComputerName}_ServerDRMFiles.cab |
Server RMS Registry Keys
|
Description |
File name |
|
Gathers the server DRMS registry key and outputs as a txt file |
{ComputerName}_DRMS.TXT |
|
Gathers the server LSA registry key and outputs as a txt file |
{ComputerName}_LSA.TXT |
|
Retrieves the connection string from the DRMS registry key and outputs it in csv format |
{ComputerName}_ConnectionString.csv |
Server RMS SQL Configuration Data
|
Description |
File name |
|
Exports the contents of the DRMS_ClusterPolicies table to csv |
{ComputerName}_DRMS_ClusterPolicies.csv |
|
Exports the contents of the DRMS_ClusterServer table to csv |
{ComputerName}_DRMS_ClusterServer.csv |
|
Exports the contents of the DRMS_TrustedEmailDomains table to csv |
{ComputerName}_DRMS_TrustedEmailDomains.csv |
|
Exports the contents of the DRMS_TrustedIdentityDomain table to csv |
{ComputerName}_DRMS_TrustedIdentityDomain.csv |
|
Exports the RMS SQL Server version and outputs to a txt file |
{ComputerName}_DRMS_SQLVersion.txt |
SharePoint IRM Configuration
|
Description |
File name |
|
Retrieves SharePoint Farm IRM configuration and application pool properties and outputs to a txt file |
{ComputerName}_SharePointIRM.txt |
User Information
|
Description |
File name |
|
Captures environment variables and adsisearcher to output user information in csv format |
{ComputerName}_UserInfo.csv |
WinInet Trace
|
Description |
File name |
|
Captures WinInet trace in converted txt format |
{ComputerName}_trace.txt |
|
Uses logman to capture WinInet trace in native etl format |
{ComputerName}_trace.etl |
References
For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, please open the following Microsoft Knowledge Base article:
2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform
