FIX: Backups are unsuccessful when you use Microsoft Azure Online Backup

Applies to: Windows Server 2012 DatacenterWindows Server 2012 DatacenterWindows Server 2012 Essentials

Symptoms


When you try to back up data by using Microsoft Azure Online Backup, the backup process is unsuccessful.

Cause


This problem occurs if the Microsoft Azure Online Backup Agent cannot communicate with the Microsoft Azure Access Control Service (ACS). This communication does not occur because the backup agent cannot verify the server certificate that is presented by the Azure ACS service.

Note The ACS server certificate uses a new certification authority (CA) chain.

Resolution


To resolve this problem, download and install the Upgrade.exe file.

The following file is available for download from the Microsoft Download Center:

Download Download the Upgrade.exe package now.

For more information about how to download Microsoft support files, click the following article number to go to the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
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Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.