Windows 8 Recovery Drive wizard may not complete and appears to be hung

Aplica-se a: Windows 8Windows 8 EnterpriseWindows 8 Pro

Symptoms


Consider the following scenario:

- You have Windows 8 installed on a PC.

- A USB flash drive is attached to the PC to be used as a recovery drive.

- You launch the Recovery applet from the Control Panel and choose Create a recovery drive. You can also launch recoverydrive.exe from an Administrative command prompt.

- On the next screen, you enable Copy the recovery partition from the PC to the recovery drive option. On some machines, this option may already be enabled or may be grayed out.  This problem will not occur if the option is grayed out because it is not enabled.

- The progress bar indicator shows that the recovery drive process is ongoing.

In this scenario, the recovery drive process may not complete. The progress bar indicator continues to be animated but the process does not complete. There is no error or warning message shown.

Cause


The process may be in a hung state and will need to be restarted.

Resolution


To resolve this issue, install update rollup 2836988. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base: 

2836988Windows 8 and Windows Server 2012 update rollup: May 2013