Word 2010 crashes when performing mail merge if multiple IMAP accounts exist in Outlook

Applies to: Microsoft Word 2010Microsoft Outlook 2010

Summary


Consider the following scenario. You configure multiple IMAP accounts in Outlook 2010. Next, you begin a Mail Merge in Word 2010 by going to Mailings > Start Mail Merge > Email messages. You click Select Recipients > Select from Outlook contacts. At this point, Word 2010 crashes with a signature similar to the following:

Faulting application name: WINWORD.EXE,
version: 14.0.6129.5000,
time stamp: 0x5082f354
Faulting module name: pstprx32.dll_unloaded,
version: 0.0.0.0,
time stamp: 0x4fcf4ed9
Exception code: 0xc0000005
Fault offset: 0x73543bd3

-or-

Application Name WINWORD.EXE
Application Version 14.0.4762.1000
Module Name outlmime.dll
Module Version 14.0.4760.1000
Offset 0004b2d0
Exception Code c0000005
Application Stamp 4bae25b7
Module Stamp 4ba84149

More Information


This is a known issue with Word and Outlook 2010. To avoid this issue, you could export the Outlook contacts to an .xlsx spreadsheet or .csv file, or remove all but one of the IMAP accounts.