DisablePST and PSTDisableGrow policies ignored when the DisableCrossAccountCopy policy is also used

Applies to: Outlook 2013Microsoft Outlook 2010

Symptoms


When you deploy either of the following policy settings for Outlook, they appear to be ignored by Outlook.
  • Prevent users from adding PSTs to Outlook profiles and/or prevent using Sharing-Exclusive PSTs (registry value: DisablePST)
  • Prevent users from adding new content to existing PST files (registry value: PSTDisableGrow)

Cause


This behavior occurs if you also have the following policy setting enabled in Outlook.
  • Prevent copying or moving items between accounts (registry value: DisableCrossAccountCopy)
When you use the DisableCrossAccountCopy policy in Outlook, the DisablePST and PSTDisableGrow policies are ignored by Outlook. This is intentional because the DisableCrossAccountCopy policy, if enabled, prevents users from adding data to pst files from either an Exchange mailbox or another .pst file.

More Information


For additional information on the DisableCrossAccountCopy policy, please see the following TechNet document:


Imporant: There is current a known issue with the Outlook 2010 Administrative Template (ADML/ADMX) setting this value to REG_EXPAND_SZ instead of REG_MULTI_SZ. For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:

2479719 Outlook policy template deploys DisableCrossAccountCopy as REG_EXPAND_SZ instead of REG_MULTI_SZ