Consider the following scenario:
- You have Microsoft Office 2010 or a later version installed on a computer that is running Windows 8.
- Windows 8 was activated by using KMS activation in your corporate network.
- The computer is disconnected from the corporate network.
This issue occurs because the KMS activation is not renewed correctly. In a managed environment, a KMS computer is reactivated every 7 days. When a computer is disconnected from a corporate network, there should be 173 to 180 days remaining before you have to reactivate Windows. If a computer is not reactivated correctly, you have an indeterminate time between 1 and 180 days remaining to reactive. Therefore the computer can be deactivated unexpectedly.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must be running Windows 8.
Registry informationTo apply this hotfix, you do not have to make any changes to the registry.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
Cumulative Update informationTo resolve this issue, install the Windows 8 and Windows Server 2012 cumulative update 2822241. For more information about how to obtain this cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:
2822241 Windows 8 and Windows Server 2012 cumulative update: April 2013
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates