Missing registry information can cause problems with the Outlook object model

  • Article
  • Applies to:
    Outlook 2013, Microsoft Outlook 2010, Microsoft Office Outlook 2007

Original KB number:   2827747

Symptoms

Missing registry information can cause problems with the Outlook object model. Here is an example:

  • You attempt to programmatically call into the Outlook object model, such as creating an instance of Outlook using code similar to the following:

    Set ol = CreateObject("Outlook.Application")

    When you run the code example, you receive the following error:

    Error: ActiveX component can't create object:
    'Outlook.Application'
    Code: 800A01AD
    Microsoft VBScript runtime error

Cause

This behavior can occur if the following registry keys are missing or incomplete:

HKEY_CLASSES_ROOT\Outlook.Application
HKEY_CLASSES_ROOT\Interface\{000C0339-0000-0000-C000-000000000046}

Note, on machines with a 32-bit version of Office and a 64-bit version of Windows, the above keypath is instead:

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{000C0339-0000-0000-C000-000000000046}

Resolution

To correct the behavior, run a Repair of Microsoft Office.