A brief system hang with audio glitch may occur while playing music with the Windows 8 Music App

Applies to: Windows 8Windows 8 ProWindows 8 Enterprise

Symptoms


Consider the following scenario:
  • You have a computer running Windows 8.
  • You use the Windows 8 Music App to play music.

While the music is playing in Full Screen mode on some systems, you may encounter a brief system hang and an audio glitch during the Music app’s video animation. When the audio glitch occurs, you also notice that the CPU of the system is at or near 100% usage.

Cause


There is a known issue during video animation rendering of the Windows 8 Store Music App.


Resolution


Before proceeding with the following, it is recommended that you install all Updates (Windows Updates and Windows 8 Store App Updates) as well as update the video driver to the latest version available from the vendor’s web site. Use one of the following options to work around this issue:
  • Select another program to be the foreground application. For example, the Desktop.
  • Use Windows Media Player to play the music files.



More Information


Microsoft is aware of this issue.