You cannot cancel a failed print job in Windows Vista or in Windows Server 2008

Symptoms

Consider the following scenario:
  • You set up a printer on a computer that is running Windows Vista or Windows Server 2008.
  • You send a print job to the printer.
  • The print job fails. For example, the print job fails because of some hardware issues.
  • You try to cancel the print job in the print queue.
In this scenario, the print job cannot be deleted from the print queue, and the print job goes into an error state.

Note You can delete the print job by canceling the job again.

Cause

This issue occurs because the flag that is set to delete the print job is cleared off incorrectly.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 SP2.

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File nameX86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.0.6002.23082_none_3236dae6a93133ee.manifest
File versionNot applicable
File size14,423
Date (UTC)29-Mar-2013
Time (UTC)11:01
PlatformNot applicable
File nameX86_microsoft-windows-p..randprintui-ntprint_31bf3856ad364e35_6.0.6002.23082_none_f21ef72793ef51b7.manifest
File versionNot applicable
File size8,073
Date (UTC)29-Mar-2013
Time (UTC)11:03
PlatformNot applicable
File nameX86_microsoft-windows-p..randprintui-printui_31bf3856ad364e35_6.0.6002.23082_none_de50cd558a7d9ccf.manifest
File versionNot applicable
File size24,840
Date (UTC)29-Mar-2013
Time (UTC)11:02
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameAmd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.0.6002.23082_none_8e55766a618ea524.manifest
File versionNot applicable
File size14,493
Date (UTC)29-Mar-2013
Time (UTC)12:52
PlatformNot applicable
File nameAmd64_microsoft-windows-p..randprintui-ntprint_31bf3856ad364e35_6.0.6002.23082_none_4e3d92ab4c4cc2ed.manifest
File versionNot applicable
File size8,103
Date (UTC)29-Mar-2013
Time (UTC)12:54
PlatformNot applicable
File nameAmd64_microsoft-windows-p..randprintui-printui_31bf3856ad364e35_6.0.6002.23082_none_3a6f68d942db0e05.manifest
File versionNot applicable
File size24,910
Date (UTC)29-Mar-2013
Time (UTC)12:53
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File nameIa64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.0.6002.23082_none_32387edca92f3cea.manifest
File versionNot applicable
File size14,458
Date (UTC)29-Mar-2013
Time (UTC)10:25
PlatformNot applicable
File nameIa64_microsoft-windows-p..randprintui-ntprint_31bf3856ad364e35_6.0.6002.23082_none_f2209b1d93ed5ab3.manifest
File versionNot applicable
File size8,088
Date (UTC)29-Mar-2013
Time (UTC)10:27
PlatformNot applicable
File nameIa64_microsoft-windows-p..randprintui-printui_31bf3856ad364e35_6.0.6002.23082_none_de52714b8a7ba5cb.manifest
File versionNot applicable
File size24,875
Date (UTC)29-Mar-2013
Time (UTC)10:26
PlatformNot applicable

Properties

Article ID: 2833696 - Last Review: May 14, 2013 - Revision: 1

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