Explorer.exe process crashes when you press Alt+Tab in Windows 8 or in Windows Server 2012

Applies to: Windows 8Windows 8 EnterpriseWindows 8 Pro

Symptoms


Consider the following scenario:
  • You install the update that is described in Microsoft Knowledge Base (KB) article 2795719 on a computer that is running Windows 8 or Windows Server 2012.
  • You set Korean as the keyboard input language on the computer.
  • You press Alt+Tab.
In this scenario, the Explorer.exe process crashes.

Resolution


To resolve this issue, install update rollup 2876415, or install the hotfix that is described in this article.

Update information

For more information about how to obtain update rollup 2876415, click the following article number to view the article in the Microsoft Knowledge Base:
2876415 Windows RT, Windows 8, and Windows Server 2012 update rollup: September 2013


Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates