You receive an Event ID 55 or a 0xc000021a Stop error in Windows 7 after you install security update 2823324

Symptoms

Microsoft is investigating behavior where systems may not recover from a restart, or applications cannot load, after security update 2823324 is applied. We recommend that customers uninstall this update. As an added precaution, Microsoft has removed the download links to the 2823324 update while we investigate.

Examples of symptoms

LanguageError message text
AnyThe System log shows the following event ID:

Event Type: Error
Event Source: Ntfs
Event Category: Disk
Event ID: 55
Date: Date
Time: Time
User: N/A
Computer: Computer_name
Description:
The file system structure on the disk is corrupt and unusable. Please run the Chkdsk utility on the volume E:.


Note The volume letter may vary. Chkdsk will run but will not find any issues to fix.
Any
STOP: c000021a {Fatal System Error}
The Session Manager Initialization system process terminated unexpectedly with a status of 0xC000003a (0x00000000 0x00000000).
The system has shutdown.


Note The status will always be 0xC000003a if you are experiencing the issue described here.
EnglishWindows failed to start. A Recent hardware or software change might be the cause. To fix the problem, follow these steps:

1. Insert your windows installation disc and restart your computer.
2. Choose your language settings, and then click next.
3. Click "Repair your computer."

Status: 0xc000000e
Info: The boot selection failed because a required device is inaccessible.
PortugueseMensagem de Erro 1

STOP: c000021a {Fatal System Error}
The Session Manager Initialization system process terminated unexpectedly with a status of 0xC000003a (0x00000000 0x00000000).
The system has shutdown.

Mensagem de Erro 2

O Windows não foi iniciado com êxito. Uma alteração recente de hardware ou software pode ter causado o problema. Para corrigir o problema:
1. Insira o disco de instalação do Windows w reinicie o computador.
2. Escolha as configurações do seu idioma e clique em "Avançar".
3. Clique em "Reparar o seu computador".
Se você não tiver o disco, entre em contato com o administrador do sistema ou fabricante do computador para obter assistência.

Status: 0xc000000e
Informações: A seleção da inicialização falhou porque um dispositivo necessário está inacessível.
This failure occurs very early in the startup process, and no Memory.dmp file is created.

After you install security update 2823324, Kaspersky Anti-Virus for Windows Workstations or Kaspersky Anti-Virus for Windows Servers versions 6.0.4.1424 and 6.0.4.1611 may display an error message that resembles the following:

Your license is not valid.


Therefore, some or all of Kaspersky protection components stop functioning.

Status

Microsoft has released security update 2840149. This security update resolves the issue that was introduced by security update 2823324. Security update 2823324 was replaced by security update 2840149.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2840149 MS13-036: Description of the security update for the Windows file system kernel-mode driver (ntfs.sys): April 9, 2013

Resolution

We recommend that customers uninstall security update 2823324 and then install security update 2840149. This article provides multiple methods to uninstall the update.

Scenario A: Recovery steps for computers that have installed security update 2823324 and are now failing to start

The following options provide different methods to restore your computer to the state that it was in before the security update was installed:






Option 1: Recover the last Restore Point by using System Restore
Option 2: Recover the last Restore Point at the command prompt
Option 3: Uninstall security update 2823324 at a command prompt
Option 4: Uninstall security update 2823324 by using a downloaded package from Microsoft

Scenario B: Recovery steps for computers that have installed security update 2823324 but have not yet restarted

The following options provide different methods to uninstall the security update: For computers that have security update 2823324 installed but have not yet restarted, follow the steps in Microsoft Knowledge Base article
927392 to uninstall the hotfix by using the command line syntax that is described in the article.

Option 1: Manually uninstall the Security Update
Option 2: Incorporate a command line uninstall in a custom script
Option 3: Run removal script remotely by using PSEXEC

More Information

While Microsoft is investigating the issues that are described in this article, the MS13-036 security update (KB 2823324) is no longer being offered by Windows Update.
Properties

Article ID: 2839011 - Last Review: Apr 24, 2013 - Revision: 1

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