RPC Client Access service freezes in an Exchange Server 2010 environment

Applies to: Exchange Server 2010 Service Pack 3Exchange Server 2010 StandardExchange Server 2010 Enterprise

Symptoms


When the Microsoft Exchange RPC Client Access service (Microsoft.Exchange.RpcClientAccess.Service.exe) freezes in a Microsoft Exchange Server 2010 environment, users cannot connect to the Client Access server until the RPC Client Access service is restarted.

Cause


This issue occurs because of a deadlock in the RPC Client Access service.

Resolution


To resolve this issue, install the following update rollup:
2891587 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 3

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about the RPC Client Access service, go to the following Microsoft website: