SDP [ac97faf4-7b14-4c6f-bd68-a5951f4c1d80] Description of the Unified Messaging Online Component diagnostics package


The Microsoft UM Online Component Diagnostics Package for Windows Server 2008 R2 is used to collect a comprehensive set of information for troubleshooting UM Online issues. This package should be run on an internal front-end server that is running Microsoft Lync Server.

More Information

This article describes the information that the Lync Server core component diagnostics package may collect from a computer that is running Microsoft Office Communications Server 2007 R2, Microsoft Lync Server 2013, or Microsoft Lync Server 2010.

Note In the output file names, the <prefix> placeholder represents the name of the item for which the output is generated.

Information that is collected

Lync Server event logs

DescriptionFile name
Event log – Application – text, .csv, and .evt/.evtx formats <prefix>_evt_Application.*
Event log – System – text, .csv, and .evt/.evtx formats<prefix>_evt_System.*
Event log – Lync Server – text, .csv, and .evt/.evtx formats<prefix>_evt_LyncServer.*

Lync Server topology

DescriptionFile name
Get-CsTopology -AsXML cmdlet output<prefix>_lync_topology.xml

Lync Server DHCPUtil output

DescriptionFile name
DHCPUtil -EmulateClient<prefix>_DHCPUtil_EmulateClient.txt

Lync Server configuration

DescriptionFile name

Lync Server tracing file

DescriptionFile name
Tracing files{prefix}_{tracing filename}_.etl

Lync Server Response Group information

DescriptionFile name
Response Group information{prefix}_ LyncServer_RGS _.txt

User rights assignments on destination computer

DescriptionFile name
Local User Rights Assignments<prefix>_UserRights.txt

Operating system and virtual machine status

DescriptionFile name
Reports virtualization status of target VM<prefix>_Virtualization.htm
Reports virtualization status of target VM<prefix>_Virtualization.txt


DescriptionFile name
Basic IP networking configuration information, such as TCP/IP registry key, ipconfig, arp,
netstat, nbtstat, and netsh output
Output from the netdiag.exe utility<prefix>_netdiag.txt
Firewall information from netsh firewall<prefix>_FirewallConfig.txt
Netsh information for IPv4<prefix>_TCPIP-Netsh-IPv4.txt
Netsh information for IPv6<prefix>_TCPIP-Netsh-IPv6.txt
Netsh information for TCP global and chimney<prefix>_TCPIP-Netsh-TCP.txt


Note For more information about the Autorun utility, go to the following Microsoft TechNet website:
DescriptionFile name
Autorun information in .htm format<prefix>_Autoruns.htm
Autorun information in .xml format<prefix>_Autoruns.xml


DescriptionFile name
Installed updates and hotfixes<prefix>_Hotfixes.*
System information<prefix>_sym_*.*
Server Role information<prefix>_ServerManagerCmdQuery.*
Copy of ServerManager.log from Windows\Logs folder<prefix>_ServerManager.log
Process and threads information through pstat.exe<prefix>_PSTAT.txt

Storage/disk information

DescriptionFile name
Fibre Channel Information through FCInfo.exe utility<prefix>_FCInfo.txt
Volume Shadow Copy Service (VSS) information<prefix>_VSSAdmin.txt

Active Directory and policy information

DescriptionFile name
Resultant Set of Policy (RSoP) information through gpresult.exe<prefix>_GPResult.*
Security templates currently cached on the system<prefix>_AppliedSecTempl.txt
Functional Level and Group Membership information<prefix>_DSMisc.txt

Exchange UM Online-specific information

  • Get-CshostingProvider
  • Get-CshostedVoicemailPolicy
  • Get-CsExUMContacts
  • Get-CsAccessEdgeConfiguration

Article ID: 2841539 - Last Review: Apr 19, 2013 - Revision: 1

Microsoft Lync Server 2013, Microsoft Lync Server 2010 Enterprise Edition, Microsoft Lync Server 2010 Standard Edition, Microsoft Office Communications Server 2007 Standard Edition, Microsoft Office Communications Server 2007 Enterprise Edition