"Out of memory" error on a computer that has a customized MaxMemoryPerShellMB quota set and has WMF 3.0 installed

Symptoms

Consider the following scenario:
  • You increase the MaxMemoryPerShellMB quota (for example, you increase the quota to 1 gigabyte (GB)) on a computer that has one of the following configurations:
    • Windows Server 2008 Service Pack 2 (SP2) and Windows Management Framework (WMF) 3.0 are installed.
    • Windows 7 Service Pack 1 (SP1) and WMF 3.0 are installed.
    • Windows Server 2008 R2 SP1 and WMF 3.0 are installed.
    • Windows 8 is installed.
    • Windows Server 2012 is installed.
  • You execute a Windows Remote Shell (WinRS) command that requires lots of memory, such as 500 megabytes (MB) of memory.
In this scenario, the command fails, and you receive an "out of memory" error.

Cause

The issue occurs because the Windows Remote Management (WinRM) service does not use the customized value of the MaxMemoryPerShellMB quota. Instead, the WinRM service uses the default value, which is 150 MB.

Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the operating systems:
  • Windows Server 2008 SP2
  • Windows 7 SP1
  • Windows Server 2008 R2 SP1
  • Windows 8
  • Windows Server 2012
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the MaxMemoryPerShellMB quota, see Quota Management for Remote Shells.

For more information about WMF 3.0 for Windows Server 2008 SP2, see Description of Windows Management Framework 3.0 for Windows Server 2008 SP2 .

For more information about WMF 3.0 for Windows 7 SP1 and Windows Server 2008 R2 SP1, see Description of Windows Management Framework 3.0 for Windows 7 SP1 and Windows Server 2008 R2 SP1 .

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information
Properties

Article ID: 2842230 - Last Review: Jul 10, 2013 - Revision: 1

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