When you try to buy licenses in the Office 365 portal, you receive the following error message:
Sorry! We can’t process your request right now Support Information error code 6031
This issue occurs if you enter an invalid value-added tax identification number (VAT ID).
To resolve this issue, make sure that there are no spaces in the VAT ID. To do this, follow these steps:
- Sign in to the Office 365 portal or the Microsoft Intune account portal (IAP) as a Billing or Global administrator.
- On the Admin Overview page, click Manage in the left navigation pane.
- On the Billing and Subscription Management page, click the subscription to view the VAT ID.
- Make sure that there are no spaces in the VAT ID.
Article ID: 2844326 - Last Review: Dec 26, 2016 - Revision: 1