- You have an HP ProLiant ML310e Gen8 v2 or HP ProLiant DL320e Gen8 v2 computer
- The computer is running Windows Server 2008 R2, Windows Server 2008 R2 SP1, Windows 7 64-bit, or Windows 7 SP1 64-bit
- The computer has a chipset from the Intel® 8 Series/C220 Series chipset family such as:
- Intel(R) 8 Series/C220 Series SATA AHCI Controller - 8C02
- Intel(R) 8 Series SATA AHCI Controller - 8C03
- The computer is attempting to shut down
Before making the registry change described in this article, Microsoft recommends that you confirm with HP that your specific model of AHCI controller is affected by the problem. The registry values provided in this article are vendor and device specific and do not apply to other brands or models of AHCI controllers.
To work around this problem, edit the registry to disable the power down of the AHCI controller during the shutdown process.
- Start Registry Editor by running regedit.exe
- Locate and then select the following subkey in the registry:
- Create a new REG_BINARY value.
For "Intel(R) 8 Series/C220 Series SATA AHCI Controller - 8C02":For "Intel(R) 8 Series SATA AHCI Controller - 8C03":
REG_BINARY value name Hexadecimal value data 80868c02 00,00,00,40,00,00,00,00 REG_BINARY value name Hexadecimal value data 80868c03 00,00,00,40,00,00,00,00
- Exit Registry Editor.