Error 0x80070057 and no Offline Address Book download in Outlook 2013 or later versions

Applies to: Outlook 2016Outlook 2013Outlook for Office 365


When you use Microsoft Outlook 2013 and later versions, the Offline Address Book (.oab) is not downloaded. Additionally, you see an error message that resembles the following:
Task reported error (0x80070057): 'Sorry, something went wrong. You may want to try again'
Note In this message, the placeholder represents your SMTP address.


The Microsoft Exchange server is configured to enable .oab download by using Public Folder distribution only. Outlook 2013 and later version do not support downloading the Offline Address Book from an Exchange server public folder. The Exchange server must be configured to enable .oab download by using web-based distribution.


Your Exchange server administrator must make sure that the Offline Address Book can be downloaded by using web-based distribution. Additionally, web-based distribution requires the Autodiscover service to be configured correctly for the Exchange server organization.

Important Outlook 2013 and later version support only OAB version 4.

More Information

For more information about the Exchange Offline Address Book, OAB versions, and web-based distribution, see the following TechNet articles: