- You deploy the Response Group Service (RGS) in a Microsoft Lync Server 2013 environment.
- You configure an RGS queue, enable queue overflow, and configure the queue overflow call action.
- Users call the RGS.
- The RGS transfers the incoming calls to agents.
- The queue overflow threshold is not met.
Article ID: 2846489 - Last Review: Jul 1, 2013 - Revision: 1