Users have to use different passwords to sign in to their work or school account in a Microsoft cloud service such as Office 365, Microsoft Azure, or Microsoft Intune and to log on to their computers. This problem occurs even though you've take the following actions:
- Enabled password synchronization in Azure Active Directory (Azure AD)
- Set up Active Directory synchronization to sync user accounts in your on-premises Active Directory Domain Services (AD DS) environment to Azure AD
This problem occurs if users' cloud service passwords change. Password synchronization doesn't sync the cloud service password. Therefore, users in this scenario have different passwords for their local computer and for the cloud service.
To resolve this problem, do one of the following:
- Have users change their computer password.
- Reset the computer password for the users. When you reset a user's password, make sure that the User must change password at next logon check box is cleared.