Error when you install a third-party Bluetooth driver in Windows 8

Symptoms

When you try to install or reinstall a third-party Bluetooth driver on a computer that is running Windows 8, the installation fails. Additionally, you receive an error message that resembles the following:
Could not open Key:
HKEY_LOCAL_MACHINE32\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Radio Support
Verify that you have sufficient access to that key, or contact your support personnel.

Cause

This issue occurs because Windows does not provide the BTHPORT subkey with sufficient permissions to open the registry subkey.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Additional file information
Properties

Article ID: 2853772 - Last Review: Aug 2, 2013 - Revision: 1

Windows 8, Windows 8 Enterprise, Windows 8 Pro

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