"Stop 0x000000C9" error when you disconnect a device from a Windows 7 SP1 or Windows Server 2008 R2 SP1-based computer

Symptoms

Consider the following scenario:
  • You install a third-party USB 3.0 driver and enable Driver Verifier on a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.
  • You attach a USB 2.0 hub to a USB 3.0 port on the computer.
  • Then, you attach a USB input device to any port on the hub, such as a webcam.
  • The device is recognized and installed on the computer.
  • You disconnect the device from the hub, and then you immediately disconnect the hub from the computer.
In this scenario, the computer crashes. Additionally, you receive the following error message:
Stop 0x000000C9 (parameter1, parameter2, parameter3, parameter4)
Notes:
  • This error describes a DRIVER_VERIFIER_IOMANAGER_VIOLATION issue.
  • The parameters in this error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x000000C9" errors are caused by this issue.


Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 SP1 and Windows Server 2008 R2 SP1
Properties

Article ID: 2857782 - Last Review: Aug 16, 2013 - Revision: 1

Windows 7 Service Pack 1, Windows 7 Enterprise, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Ultimate, Windows Server 2008 R2 Service Pack 1, Windows Server 2008 R2 Datacenter, Windows Server 2008 R2 Enterprise, Windows Server 2008 R2 Foundation, Windows Server 2008 R2 Standard

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