SharePoint Server 2013 search results do not display document previews or thumbnails from SharePoint Server 2010 sites

Symptoms

Assume that Microsoft Office Web Apps Server is configured for Microsoft SharePoint Server 2013. When you try to search documents, the search results do not display document previews or thumbnails from the SharePoint Server 2010 sites.

Cause

This behavior is by design. Office Online Server 2010 is incompatible with SharePoint Server 2013, and Office Web Apps Server is incompatible with SharePoint Server 2010. That is, in SharePoint Server 2013, you cannot preview documents from a SharePoint 2010 site, and vice versa.

Office Online Server was first released in SharePoint 2010. It lets you view or access documents in a web browser. For SharePoint Server 2013, we redid the architecture of the Web Access Companion component in Office Web Apps Server for improved features and scalability.

Workaround

To work around this issue, migrate the SharePoint Server 2010 sites to SharePoint Server 2013.
Properties

Article ID: 2858845 - Last Review: Apr 17, 2014 - Revision: 1

Feedback