Applies to: Exchange Server 2013 Standard EditionExchange Server 2010 StandardExchange Server 2007 Standard EditionMicrosoft Exchange Server 2003 Standard EditionMore
Assume that you try to install the Microsoft Exchange user monitor tool (EXMON) on a server that is running one of the following:
Microsoft Exchange Server 2013
Microsoft Exchange Server 2010
Microsoft Exchange Server 2007
Microsoft Exchange Server 2003
When you run the Setup program, you cannot install the tool. Additionally, you receive the following error message:
This issue may occur if you already have the Microsoft Exchange Jetstress tool installed on the Exchange server on which you are trying to install the Exchange user monitor tool. Both tools share same version code of the product.
To resolve this issue, uninstall the Exchange Jetstress utility from the Exchange server, and then install the Exchange user Monitor tool.