You can't upload a photo from Lync 2013 to Skype for Business Online

Applies to: Skype for Business OnlineMicrosoft Windows XP ProfessionalMicrosoft Windows XP Home Edition

PROBLEM


In Skype for Business Online (formerly Lync Online), you can't edit or remove your contact photo from Lync 2013. When you view the My Pictures setting under Options, the option for Edit or Remove Picture is unavailable (appears dimmed).

Screen shot of My Picture setting, showing the Edit or Remove Picure option is unavailable

SOLUTION


Lync 2013 uses the Exchange service to upload contact photos to the user’s mailbox. If the user doesn’t have an Exchange mailbox, the Edit or Remove Picture button in the Lync Options is unavailable.

WORKAROUND


To work around this issue, the admin will have to perform one of the following actions:
  • If the user doesn’t have an Exchange Online mailbox, assign an Exchange Online license to the user.
  • Synchronize the thumbnail photo from the on-premises Active Directory.

MORE INFORMATION


If you have an Exchange mailbox, and the button is still unavailable, see the following Microsoft Knowledge Base article: 
2497721 User contact photos in Lync aren't displayed correctly

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