W3wp.exe process for the MSExchangeSyncAppPool application pool crashes in an Exchange Server 2010 SP2 or SP3 environment

Applies to: Exchange Server 2010 Service Pack 3Exchange Server 2010 EnterpriseExchange Server 2010 Standard

Symptoms


Assume that Exchange ActiveSync is enabled in a Microsoft Exchange Server 2010 Service Pack 2 (SP2) or Service Pack 3 (SP3) environment. Additionally, assume that ActiveSync devices use an AirSync protocol that is earlier than version 140. In this situation, the W3wp.exe process for the MSExchangeSyncAppPool application pool crashes.

Cause


This issue occurs because ActiveSync devices that use earlier versions of AirSync protocols generate invalid requests. This causes an unhandled exception. Then, the MSExchangeSyncAppPool application pool crashes.

Resolution


To resolve this issue, install the following update rollup:
2866475 Description of Update Rollup 2 for Exchange Server 2010 SP3

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.